IT Helpdesk Support

Vectra • Austin, TX

15h • Hybrid

About The Position

Vectra® is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises.
The Vectra AI Platform delivers integrated signal across public cloud, SaaS, identity, and data center networks in a single platform. Powered by patented Attack Signal Intelligence, it empowers security teams to rapidly prioritize, investigate and respond to the most advanced cyber-attacks. With 35 patents in AI-driven threat detection and the most vendor references in MITRE D3FEND, organizations worldwide rely on the Vectra AI to move at the speed and scale of hybrid attackers. For more information, visit www.vectra.ai.
Vectra is seeking a Help Desk Specialist to support our rapidly growing user base and corporate IT infrastructure. This role reports directly to the Director of IT Security and is based out of our Austin, TX office. The position operates in a hybrid work model, requiring a minimum of three (3) days per week on‑site, with the flexibility to work up to five (5) days on‑site as needed to support onsite events, critical business needs, or operational requirements. The ideal candidate will be comfortable supporting both in‑office and remote employees.

Requirements

• University degree in Computer Science, MIS, or a related field, or equivalent experience
• 3+ years of experience supporting Windows and macOS workstations
• 3+ years of experience working with Microsoft 365
• Strong written and verbal communication skills
• Familiarity with enterprise MDM solutions
• Experience supporting Atlassian products

Responsibilities

• Provide excellent customer service to employees in both on‑site and remote (hybrid) environments
• Troubleshoot hardware, software, VPN, and access‑related issues (existing groups and roles) in a hybrid‑cloud environment
• Deploy and support a mix of Windows and macOS workstations for both local and remote users
• Procure IT equipment and maintain vendor relationships
• Maintain and expand the knowledge base to help reduce common support requests
• Manage hardware and software inventory across locations
• Support video conferencing and VoIP solutions
• Assist with co‑location and office data center operations
• Contribute to IT projects that deliver measurable value to the business
• Provide support for the Atlassian suite of tools
• Configure SSO and onboard new services
• Create and manage roles and groups in Jira

Benefits

• Compensation includes competitive base pay, incentive plan eligibility, and participation in the employee equity plan (stock options).
• Specific benefits offered varies by location, but commonly include health care insurance, income protection / life insurance, access to retirement savings plans, behavioral & emotional wellness services, generous time away from work, and a comprehensive employee recognition program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level