IT Helpdesk Technician

Bright Machines • Florence, KY

2d

About The Position

Bright Machines is transforming manufacturing through intelligent automation and software-defined production. As an IT Help-Desk Technician, you’ll be a key partner in keeping our teams connected, secure, and productive across our San Francisco (SF) headquarters and Mexico (MX) operations.
This is a hands-on, high-impact role supporting both corporate and operational environments. You’ll be the go-to resource for day-to-day technical support while helping scale our IT systems in a fast-growing, distributed organization.

Requirements

• 2–3 years of helpdesk or desktop support experience
• Strong troubleshooting skills across PC and Mac environments
• Experience with Microsoft 365 and Entra ID
• Familiarity with MDM platforms (Intune and/or Kandji preferred)
• Experience with asset management and hardware logistics
• Ability to support basic operational devices in a manufacturing or office setting
• Excellent communication skills and comfort supporting distributed teams

Responsibilities

• Provide Tier 1–2 support for Windows 11, macOS, and Linux environments
• Manage users and access in Microsoft Entra ID (Azure AD)
• Support and manage devices using Intune (Windows) and Kandji (Mac)
• Troubleshoot Microsoft 365, Zoom, Slack, and Atlassian tools
• Support Wi-Fi, printers, VPN, and general connectivity issues
• Assist with mobile device setup (iOS & Android)
• Image, deploy, and configure laptops and peripherals
• Ship and receive laptops and IT equipment; manage asset inventory
• Set up desks and equipment for new hires
• Conduct IT onboarding and user orientation sessions
• Collaborate with IT and business teams in SF and MX to support remote employees
• Support basic operational devices such as time clocks and badge/check-in systems

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed