IT Manager - Portal & Automation Services (Claims)

Frankenmuth Insurance Company

7d

About The Position

Under limited supervision and with significant independent judgment, coordinates and supervises the activities of application programming, development, quality assurance, and project management functions in information technology, by performing the following duties:
Essential Duties and Responsibilities:
Manages the application programming and development function in information technology, including:
Oversees the evaluation, analyzing and technical design of enhancements and improvements for various systems, making recommendations to existing architecture or new systems
Oversees the maintenance and upgrade of all system applications, ensuring test and change control processes are developed and used consistently
Monitors application availability, ensuring all systems are available for end users
Maintains primary, secondary and on-call support for assigned IT systems
Ensures best practices related to system integrity and back up procedures
Oversees the development of procedures, technical flowcharts and set up of the execution of programs within the job scheduler for assigned IT systems
Provides input on application level security and responds to technical audit requests

Manages the quality assurance of the information technology function, including:
Coordinates, manages and provides input on design for all application and/or software efforts related to development and enhancement requests, production issues and maintenance for assigned IT systems
Provides customer support to end users, acting as a liaison between the company’s business operations and IT
Manages production support and quality control by ensuring system integrity for assigned IT applications and/or software
Ensures appropriate change management controls and adequate testing is conducted for assigned IT applications and/or software
Oversees problem resolution related to system availability
Ensures quality assurance process and procedures for assigned systems
Oversees the development of procedures and end user training for assigned systems

Oversees the execution of project management activities, including:
Management and prioritization of project workload, ensuring proper resource management
Performs project audits

Assists with quarterly scheduling of projects from corporate tactical initiatives
Ensures corporate projects are executed according to corporate strategic initiatives

Functions as a Supervisor of a business unit, either directly or through subordinate leaders, including but not limited to:
Recommends and communicates goals. Directs operations to ensure the achievement of required results
Develops, recommends and implements operational plans and procedures
Trains, coaches and leads staff
Prepares and/or reviews performance appraisals. Conducts performance review meetings
May recommend and/or implement employment actions, including employment/termination, corrective action, promotions/demotions, salary changes, etc.
Serves as a contributing member of project team(s), or leader of project team(s), coordinating resources to ensure achievement of project activities
Performs other duties as assigned

Requirements

• Four to six years related experience and/or training
• bachelor's degree (B.A.) from four-year college/university
• ability to work legally in the United States
• No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process.

Responsibilities

• Manages the application programming and development function in information technology
• Manages the quality assurance of the information technology function
• Oversees the execution of project management activities
• Functions as a Supervisor of a business unit

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees