IT Manager, ATS, CTECC

City of Austin

2d • Remote

About The Position

Purpose: Under minimal direction, oversees and administers the daily operations and activities of corporate and enterprise Information Technology (IT) operation work groups. Participates in business case and proposal development to ensure integration between the project effort and other functional areas. Participates in strategic and long-term planning of corporate- and enterprise-level information systems and objectives.

The IT Manager is responsible for maintaining the daily operations of all Public Safety applications through superb supervision of IT staff. The IT Manager will oversee operational upgrades, new implementations, security of applications and ensure disaster recovery is in place for all systems. They are also responsible for preparing the operational budget, reviewing ongoing expenditures and coordinating program/project budgets and resources. The IT manager is also responsible for improving operations, decreasing turnaround times and streamlining processes to provide the best quality customer service to our Public Safety agencies and partners.

Requirements

• Knowledge of management and supervisory principles and practices.
• Knowledge of current IT systems and data systems technology, security, operations, and practices.
• Knowledge of budget processes.
• Knowledge of project and resource management.
• Skill in organizing and assigning work effectively and efficiently.
• Skill in understanding the organization and operation of the City and departments, as necessary.
• Skill in operating computers and related software applications.
• Skill in conducting hardware and software evaluations, performing selection, and acquisition functions.
• Skill in analyzing and solving complex problems for the enterprise department.
• Ability to develop, implement, and administer a budget.
• Ability to prepare budget requests and monitor expenditures for budgetary compliance.
• Ability to read and interpret standard accounting and financial reports.
• Ability to conduct research and analyze and interpret research findings.
• Ability to compile data and prepare narrative and statistical correspondence, reports, and presentations.
• Ability to train, assign, and direct work activities.
• Ability to understand complex program structures and how they impact enterprise departments and the City.
• Ability in handling and resolving conflict and uncertain situations.
• Ability to communicate in a clear and concise manner to effectively convey complex and detailed information, both verbally and in writing.
• Ability to represent management and present program information.
• Ability to maintain effective and professional relationships.
• Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to Information or Computer Science, plus three (3) years of experience in a related field, including two (2) years of leadership or supervisory experience.
• Experience may substitute for education up to four (4) years.
• Must reside in the state of Texas.
• This position requires a Criminal Background Investigation, Financial and/or CJIS.

Nice To Haves

• Experience managing large scale critical Public Safety or enterprise applications including multiple mission critical departments/customers.
• Experience managing contracts and vendors.
• Experience developing, coaching, mentoring, and managing an information technology team.
• Experience in planning, procurement and implementation of technology initiatives

Responsibilities

• Plans, organizes, schedules, and coordinates the work supporting large-scale corporate and enterprise-level information systems.
• Provides advanced technical leadership on integrating complex existing or new information system technologies.
• Monitors and evaluates staff performance to accomplish tasks and established objectives, and ensures compliance with City of Austin personnel, security, and department procedures.
• Prepares operating budgets, reviews ongoing expenditures to ensure adherence to budgets, and coordinates recurrent program/project budgets and resource forecasts.
• Manages the coordination of complex projects with other City departments, project teams, and agencies using industry best practices to gain maximum value from combined systems.
• Researches complex commercial products, technology solutions, and participates in the development of vendor contracts, performs vendor management and contract management duties, and prepares and evaluates Requests for Proposal (RFPs).
• Prepares, reviews, and approves documentation for procurement of IT systems. May exercise oversight of departmental IT purchases.
• Develops and prepares management and productivity reports, studies, and analyses.
• Develops training programs and guides, and trains staff on work procedures and operating instructions.
• Ensures disaster recovery is in place for critical systems.
• Improves operations, decreases turnaround times, and streamlines work processes to provide quality customer service.
• Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.

Benefits

• Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
• Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.
• Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.
• Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.
• Career Growth: Advance your skills and expertise with professional development and leadership opportunities.
• Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager