IT Network & Help Desk Specialist

Trace Systems

About The Position

The IT Network & Help Desk Specialist will be a key player in our IT operations, and responsible for managing trouble tickets from initiation to resolution while also performing hands-on network troubleshooting and configuration to ensure a stable and reliable IT environment. Demonstrated proficiency with an IT trouble ticketing system for ticket creation, management, and resolution. Proven ability to apply configurations to network switches and troubleshoot common network protocols and services (TCP/IP, VLANs, DNS, DHCP). Diagnose and resolve network connectivity issues by examining interface statuses, identifying packet errors, and tracing routing paths to locate failures. Experience providing direct support for all end-user hardware, software, and VOIP phone issues, serving as an escalation point for complex problems. Monitor network device health and performance, responding to alerts and resolving issues before they impact users. Strong technical expertise in routing, switching, SATCOM, and secure communications within military or government environments. Strong understanding of routing protocols, secure communications, and network troubleshooting. Manage and maintain core network infrastructure, including routers, switches, VoIP systems, and circuit connectivity. Support VOSIP and other critical voice and data services across the theater. Perform system testing, troubleshooting, and technical guidance for network operations. Install, operate, and maintain RF/satellite systems, IP networks, and fiber distribution systems. Administer network hardware such as ASR, Nexus, 7200/3900/3800/6500/4500/3700/3500 series devices, ASAs, and Netscreens. Support systems including GEM‑X, ACS/TACACS, CWNCM, Route Explorer, and IP management tools. Apply advanced routing knowledge (BGP, EIGRP, OSPF, DMVPN/NHRP) at a CCNP level with CCIE‑level understanding. Create and maintain technical documentation, updating records in the ticketing system, and network health reports.

Requirements

Active, in-scope US Government issued Secret clearance (Interim Secret Clearance is acceptable).
Due to the nature of the work and contract requirements, US Citizenship is required.
Minimum of four (4) years of progressively complex experience in computer simulation, client-server architectures, advanced networking techniques and protocols, data bases (flat-file, relational, and object-oriented), high-order programming languages, and operating systems (e.g., UNIX/ULTRIX, HP-UX, SUN-OS, VAX/VMS, Harris VOS)
Minimum of three (3) years of hands-on IT experience, which must include direct end-user helpdesk support and experience with network administration.
At least two (2) years experience in design and development of advanced networking techniques and protocols, data base management systems, and programming in high order languages (e.g., C, C++, ADA, FORTRAN)
Required certifications: Network+ and Security+.
Able to travel to support mission up to 10%.

Nice To Haves

IAT Level III certificiaton is highly desired.

Responsibilities

Managing trouble tickets from initiation to resolution
Performing hands-on network troubleshooting and configuration
Apply configurations to network switches
Troubleshoot common network protocols and services (TCP/IP, VLANs, DNS, DHCP)
Diagnose and resolve network connectivity issues
Provide direct support for all end-user hardware, software, and VOIP phone issues
Monitor network device health and performance
Manage and maintain core network infrastructure, including routers, switches, VoIP systems, and circuit connectivity
Support VOSIP and other critical voice and data services across the theater
Perform system testing, troubleshooting, and technical guidance for network operations
Install, operate, and maintain RF/satellite systems, IP networks, and fiber distribution systems
Administer network hardware such as ASR, Nexus, 7200/3900/3800/6500/4500/3700/3500 series devices, ASAs, and Netscreens
Support systems including GEM‑X, ACS/TACACS, CWNCM, Route Explorer, and IP management tools
Create and maintain technical documentation, updating records in the ticketing system, and network health reports