IT Operations Specialist
About The Position
Key Responsibilities IT Systems & Desktop Support Maintain a complete inventory of all CCQDER hardware and software applications. Provide staff orientation and support for updates or changes to CCQDER systems and applications. Deliver desktop support in coordination with the Office of the Chief Information Officer (OCIO). Install and configure new hardware, software upgrades, operating systems, and applications. Serve as the administrator for hardware and software on the CCQDER network. Network, Hardware & System Maintenance Maintain, troubleshoot, and support CCQDER systems, including desktop computers, servers, routers, video cameras, and audio/video equipment. Monitor, analyze, tune, and resolve network performance issues to ensure optimal efficiency. Conduct on‑site video system backups, performance tuning, and technical problem resolution. Support systems and processes for CCQDER/NCHS projects, including data storage on QServices (SAMS). Security & Data Protection Plan, implement, and perform system security checks at CDC and CCQDER levels to protect, recover, and restore data. Record, report, and document system issues, malfunctions, and corrective actions. Provide technical support for the System Assessment & Authorization (SA&A) process for new or modified systems, ensuring alignment with security policies. Technical Administration & Compliance Complete all required change control documentation per CDC OCIO, ISB, and CCQDER procedures. Support the CCQDER System Security Steward by maintaining system security records, reporting data, and assisting with annual certification and renewal requirements. Procurement & Coordination Recommend, justify, and manage the procurement of replacement hardware, software, and system upgrades following established procedures. Coordinate with CCQDER staff, OCIO, NCHS IT teams, and purchasing staff to follow required procurement and operational controls.
Requirements
- Bachelor’s Degree in Information Technology or related field desired
- 5-8 Years of experience.
Responsibilities
- Maintain a complete inventory of all CCQDER hardware and software applications.
- Provide staff orientation and support for updates or changes to CCQDER systems and applications.
- Deliver desktop support in coordination with the Office of the Chief Information Officer (OCIO).
- Install and configure new hardware, software upgrades, operating systems, and applications.
- Serve as the administrator for hardware and software on the CCQDER network.
- Maintain, troubleshoot, and support CCQDER systems, including desktop computers, servers, routers, video cameras, and audio/video equipment.
- Monitor, analyze, tune, and resolve network performance issues to ensure optimal efficiency.
- Conduct on‑site video system backups, performance tuning, and technical problem resolution.
- Support systems and processes for CCQDER/NCHS projects, including data storage on QServices (SAMS).
- Plan, implement, and perform system security checks at CDC and CCQDER levels to protect, recover, and restore data.
- Record, report, and document system issues, malfunctions, and corrective actions.
- Provide technical support for the System Assessment & Authorization (SA&A) process for new or modified systems, ensuring alignment with security policies.
- Complete all required change control documentation per CDC OCIO, ISB, and CCQDER procedures.
- Support the CCQDER System Security Steward by maintaining system security records, reporting data, and assisting with annual certification and renewal requirements.
- Recommend, justify, and manage the procurement of replacement hardware, software, and system upgrades following established procedures.
- Coordinate with CCQDER staff, OCIO, NCHS IT teams, and purchasing staff to follow required procurement and operational controls.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
11-50 employees
