Provisional to Permanent - IT Operations Support Administrator III (1093) - Citywide (164745)

City and County of San Francisco•San Francisco, CA

3d•$107,354 - $133,120

About The Position

THIS IS A CITYWIDE RECRUITMENT FOR CURRENT CITY EMPLOYEES ONLY. This is a Provisional to Permanent position in accordance with Class-Based Test (CBT) Civil Service Rules. This recruitment is restricted to current provisional employees of the City and County of San Francisco, San Francisco Unified School District, or San Francisco City College, working within the 1093 IT Operations Support Administrator III classification and only those who meet this requirement will be placed on the eligible list for consideration of future permanent position. Application Opening: Tuesday, March 17th, 2026 Application Filing Deadline: Monday, March 23rd, 2026, at 11:59 PM (PT) Compensation: $107,354 - $133,120 annually Recruitment ID: PTP-1093-164745 / RTF0164742 Appointment Type: Permanent Civil Service San Francisco is a vibrant and dynamic city, at the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change. This rich tapestry of culture and ideas is sustained by our City's commitment to heightening the quality of life for the diverse population of San Franciscans and residents of the greater Bay Area. Our employees play an important role not only in making our City what it is today, but also in shaping the future of San Francisco. The City and County of San Francisco employs more than 28,000 individuals in various professional jobs in a diverse array of services such as maintaining City streets & parks, driving buses and cable cars, providing public health services, keeping the streets safe, and firefighting. Job Description Under general direction, performs the full range of technical support, data center operational activities, and system administration, which includes network operations, installing, enhancing and maintaining computers, peripherals, and mobile device configuration, or a combination of these activities working in a moderately sized network with single or multiple Local Area Net-works (LANs) or a data center with multiple and distinct computers. Troubleshoots network and computer operation issues, provides ongoing and remedial user training; establishes and performs data and access protection processes; integrates hardware, operating systems and program applications.

Requirements

Must be a Current Provisional Employee in Class 1093 who has worked at least 2,080 hours in Class 1093 with no break in service.
Requires an associate degree in computer science or a closely related field from an accredit-ed college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].
Three (3) years of experience performing analysis, installation, and technical support in a network environment.
Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.
Completion of a one (1) year State (DAS) Information Technology apprenticeship program equivalent to the City and County of San Francisco’s 1090 IT Operations Support Training Program may substitute for the required education.

Responsibilities

Perform complex technical and operational IT support work and systems administration and/or lead the work of others engaged in routine technical and operational IT support; organize, prioritize and may distribute work assignments; may mentor, train and provide input into evaluation of subordinate staff.
Install, administer, maintain and upgrade operating systems; install, configure, repair, maintain and upgrade hardware and peripherals; install and enhance applications.
Monitor, operate and enhance complex computers of distinctive platforms, including mainframe, mid-range servers, and desktop computers, mobile devices, and communications systems, on-site or remote; develop, design and implement problem solutions, using standard analysis techniques; document eventual solutions.
Provide technical assistance to users; communicate with users and other technical staff to determine and communicate needs; recommend interfaces; assist technical staff in providing estimates; may consult on feasibility, costs and benefits of additions or enhancements.
Perform help desk functions for more complex problems, including problem tracking, analysis, resolution, escalation, and coordination.
Add and delete users, including their configurations, security rights and access rights.
Conduct application problem resolution; determine and clearly define problems; coordinate definitions with programmers and vendors, and/or operators; may write code as required.
Research hardware and software technologies; prepare specifications; purchase necessary hardware, software, manuals, and the like; prepare procedures documentation.
Perform a full range of data center operational activities.
Perform and monitor more complex scheduled job executions on multiple, distinct computer platforms, including performing regularly scheduled backups and archives, and tape management functions, including offsite storage for backup tapes.
Analyze, research, and test changes in operating systems and system software on multiple computers for compatibilities, performance, and capabilities in operational matters; and deploy new or enhanced system tools.
Perform work related to security and disaster recovery needs such as system backup and/or restoration, including operational support at a disaster recovery site or a recovery site.
Assess and coordinate user training.