IT Operations Technician

Carboline•Columbus, GA

1d•$50,000 - $54,000

About The Position

We are currently looking for an IT Operations Technician. This position will be responsible for the day-to-day running of service desk and workplace to level 1. Will perform regular checks to ensure the smooth functioning of these areas. Proactively monitor the helpdesk and ensure that urgent and critical alerts are attended to and completed, ensuring we are meeting our SLA's.

Requirements

Technical skills – 2 years’ service desk experience including working knowledge of computer software and hardware, basic understanding of servers and infrastructure.
Communication skills – Strong written and verbal communicator, able to communicate with team members, management personnel, and end users throughout the organization.
Problem-solving skills – Good problem-solving skills required, especially when it comes to directly addressing user issues with software, hardware.
Personal Development – Ability to work with a never die attitude and willing and able to put the effort for personal development and growth in line with the business requirements.

Responsibilities

Resolving Level 1 support tickets and escalating further if necessary
Helpdesk administration and users training
User accounts & administration and documentation
Deployment of client end point hardware
Supporting Level 2 Technicians with patching, updates, monitoring for outages and backups where necessary.
Always following global processes and procedures and aid in their future development
Assist with the implementations of global IT solutions projects.
Coordinate with other IT departments & facility managers as necessary
Participate in continuous service improvement activities, assisting with root cause analysis