IT Payments & Integration Analyst II

SchoolsFirst Federal Credit Union•Sacramento, CA

9d•$42 - $64

About The Position

We’re always looking for diverse, talented, service-oriented people to join our exceptional team. IT Payments & Integration Analyst II The pay range for this position is listed below. Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity. Pay Range: $42.41 - $63.62 Scheduled Weekly Hours: 40 What You’ll Be Doing Performs functions to ensure the integrity of payment systems & technology solutions. Responsible for effective design, administration, configuration, installation, provisioning, monitoring and troubleshooting to ensure availability and performance of payment systems. Performs advanced research and analysis to support Payments Services. Collaborate with peers, architects, project managers and managers on operational improvements, system enhancements and project activities. Perform special projects upon request. Design, install, manage and configure server, applications, and network systems to support payments technology infrastructure and solutions to Members. Create, change, and delete user accounts per request. Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed: Functional requirements Business Requirements Documents, Process Flow Diagrams. Use Cases, GUI, and Screen and Interface designs. Perform ongoing performance tuning, hardware upgrades, patches and software updates, after-hours maintenance, and resource optimization for payments systems as required. Coordinate with vendors for technical support and upgrades. Conducts vendor and 3rd party product reviews and evaluations. Provides final analysis to management and senior management for review and decisions. Perform capacity and performance planning. Monitor, assign, respond, and prioritize payments related IT service requests, incidents and problems. Troubleshoot advanced issues or problems, including escalation internally or to 3rd party vendor support, to drive root cause analysis. Coordinate with payments vendors and hold them accountable to obligations. Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis. Makes independent decisions in regards to finalizing the requirements and the scope of the projects. Develop requirements specifications using standard templates, best practice, using natural language. Formulate and define payment systems project scope and objectives. Provide recommendations to management on detailed work plans, schedules, project estimates, resource plans, and status reports for project approval. Perform peer review of submitted changes by other IT Payments & Integration teammembers. Provide assistance for support cases escalated by Payments Services and other Business Departments and IT Payments & Integration Analyst I and II. Perform daily system monitoring, create reports upon request, and verify the integrity and availability of payment services solutions. Stay abreast of the latest payments technology trends and recommend Member experience enhancements. Serve as the conduit between IT Payments & Integration, other internal IT Departments, and the Payments Services division in supporting payments systems. Additional Job Functions Performs other duties as assigned Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions

Requirements

Bachelor's Degree or equivalent years of experience required
5-7 years Previous Experience required
Available for on call rotation supporting the production environment 24x7x365
Demonstrate knowledge and understanding of payment industry trends and emerging technologies and an ability to relate them to the company and its objectives.
Intermediate proficiency of computer systems and networking
Intermediate proficiency in payment operations and technologies such as: ▪ Transaction flows and relationships between the network, merchant, issuer, and processor ▪ ATM, DEBIT, and Credit Cards features and transaction processing ▪ BINs, PRIN, agents, strategies, Product Control Files (PCF) ▪ Magstripe, EMV, and contactless technologies ▪ Card issuance (natural, central, instant) ▪ ATM network driving and management ▪ Electronic payments (Peer-2-Peer, BillPay, Mobile Deposit, EFT, ACH) ▪ Payment Card Industry (PCI) standards and security
Intermediate proficiency of Microsoft Office, Microsoft Project, and Microsoft Visio
Understanding of project lifecycle methodologies
Demonstrate analytical and product management skills
Comprehensive knowledge of core-host financial processing systems a plus (Symitar preferred)
Understanding of file and data transfer methodologies and technologies
Demonstrate strong analytical and product management skills, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.
Demonstrate excellent verbal and written communication skills and the ability to interact professionally with diverse groups including executives, managers, and subject matter experts.

Nice To Haves

Relevant credit union and/or financial systems experience preferred
Experience with card services, payment systems, or payment operations preferred
Experience with project management processes and methodologies preferred
CompTIA preferred
Microsoft MCP preferred
Cisco CCNA preferred
ITIL preferred
Business Analytics (BA) preferred
Project Management (PMP) preferred
ACH (NCP/AAP) preferred
Payment Card Industry (PCI) Security preferred

Responsibilities

Performs functions to ensure the integrity of payment systems & technology solutions.
Responsible for effective design, administration, configuration, installation, provisioning, monitoring and troubleshooting to ensure availability and performance of payment systems.
Performs advanced research and analysis to support Payments Services.
Collaborate with peers, architects, project managers and managers on operational improvements, system enhancements and project activities.
Perform special projects upon request.
Design, install, manage and configure server, applications, and network systems to support payments technology infrastructure and solutions to Members.
Create, change, and delete user accounts per request.
Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed: Functional requirements Business Requirements Documents, Process Flow Diagrams. Use Cases, GUI, and Screen and Interface designs.
Perform ongoing performance tuning, hardware upgrades, patches and software updates, after-hours maintenance, and resource optimization for payments systems as required.
Coordinate with vendors for technical support and upgrades.
Conducts vendor and 3rd party product reviews and evaluations.
Provides final analysis to management and senior management for review and decisions.
Perform capacity and performance planning.
Monitor, assign, respond, and prioritize payments related IT service requests, incidents and problems.
Troubleshoot advanced issues or problems, including escalation internally or to 3rd party vendor support, to drive root cause analysis.
Coordinate with payments vendors and hold them accountable to obligations.
Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis.
Makes independent decisions in regards to finalizing the requirements and the scope of the projects.
Develop requirements specifications using standard templates, best practice, using natural language.
Formulate and define payment systems project scope and objectives.
Provide recommendations to management on detailed work plans, schedules, project estimates, resource plans, and status reports for project approval.
Perform peer review of submitted changes by other IT Payments & Integration teammembers.
Provide assistance for support cases escalated by Payments Services and other Business Departments and IT Payments & Integration Analyst I and II.
Perform daily system monitoring, create reports upon request, and verify the integrity and availability of payment services solutions.
Stay abreast of the latest payments technology trends and recommend Member experience enhancements.
Serve as the conduit between IT Payments & Integration, other internal IT Departments, and the Payments Services division in supporting payments systems.
Performs other duties as assigned
Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions