IT Product Manager - External - Remote

A.C. Coy•Pittsburgh, PA

54d•Remote

About The Position

The A.C.Coy company has an immediate opening for an IT Product Manager - External. Ideal candidates must have 3-5 years of experience supporting company external communication technology products (website and newsletter platform) for a global organization.

Requirements

Education: Bachelors degree in IT or related discipline - Required
Experience Required: Product management experience of external communication products (corp.websites, newsletter platform, PR or social media management) at a global level - 3+ years
Advance understanding of web development by coding through MS Visual Studio (Not solely GUI interfaces or WYSIWYG)
Extensive understanding of IDEs (Microsoft Visual Studio)
Understanding of cloud environments and deployment tools: Azure, Azure DevOps
Front end web language understanding :HTML, CSS, XML, JSON, JavaScript, jQuery
Understanding of back-end languages/frameworks: C#, .NET 6, XSLT, API's
Knowledge of newsletter platforms for email marketing and campaign management (Ex.Oracle Eloquo or comparable)
Familiarity with work management tools : Jira, Confluence, Monday.com, etc.
Demonstrated experience contributing to all stages of large-scale, enterprise-level technology implementations, particularly for new solutions
High level understanding of building responsive and mobile friendly websites
Photoshop, Google Analytics , SEO
Familiarity with SharePoint, M365, Teams, Windows

Responsibilities

Manage day to day operations and administration of global external communications products - Emphasis on coordinating customer requests and support activties (bug fixes and enhancements)
Manage the customer request system and planning tools required to support and maintain daily operations, prioritize teamwork, remove roadblocks
Support company newsletter platform
Work closely with global and regional external communications stakeholders to collect and analyze requirements for projects, work requests, and change activities related to external communications technologies
Collaborate on design, architecture, availability, reliability, performance, monitoring, and security discussions with the technical product team, external communications business partners, and vendors for external communications technologies
Cultivating strong relationships with external communications business partners and technical product team members to ensure product delivery consistently meets agreed-upon objectives
Communicate new features and make recommendations on usage
Engage with IT leaders, infrastructure, and corporate security resources to ensure external communications products comply with IT best practices, standards, strategy, and laws, including data privacy, accessibility, and SEO
Facilitating comprehensive product support and advancing IT team processes to optimize product delivery across custom and purchased technologies
On-Call component to this position