IT Program Manager - ERP

Universal Technical Institute • Phoenix, AZ

3d • $108,000 - $150,000

About The Position

The IT Program Manager provides strategic leadership across multiple interrelated IT projects within enterprise programs. This role manages program resources, budgets, risks, cross-functional dependencies, and ensures delivery of integrated solutions that support long-term business value. The IT Program Manager leads governance structures, facilitates executive stakeholder engagement, and oversees change management and benefits realization across the program lifecycle. Pay Range: $108,000 - $150,000 What We Offer: Tuition Waiver : Enjoy a tuition waiver after 6 months of employment for you AND your immediate family offered at UTI and Concorde campuses Paid Time Off : Competitive paid time off programs for employees (Vacation, Sick, Flexible) Retirement Matching : 50% match on the first 6% of your contributions after 90 days Paid Parental Leave : 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby Competitive Insurance : Health, vision, and dental coverage for you and your dependents Pet Insurance : Competitive coverage for your furry family members through ASPCA Health Plan Enrollment : Eligibility starts first of the month following completing one full month of employment

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or related field (required)
• Ten (10) years of experience in IT program and project management, including enterprise-level initiatives (required)
• Experience in management of complex, cross-functional IT initiatives
• Expert understanding of Program Management, and Adaptive Project Management methodologies as well as agile frameworks and ways of working
• PMP Certification (Required)
• Valid, state-issued driver's license (required)
• Deep ERP/CRM Expertise : Hands-on experience with Workday Finance modules and Salesforce Sales/Service Cloud.
• Data Migration & Integration : Strong understanding of ETL processes, APIs, and middleware for large-scale system integrations.
• Testing Leadership : Expertise in managing UAT, SIT, and regression testing for enterprise applications.
• Budget & Financial Control : Ability to manage multi-million-dollar program budgets and vendor contracts.
• Executive Communication : Skilled in presenting complex program updates to C-suite stakeholders.
• Strategic Leadership : Ability to lead multi-year, multi-system transformation programs.
• Decision-Making Under Ambiguity : Navigate complex organizational structures and competing priorities.
• Cross-Functional Collaboration : Build strong partnerships across Finance, Marketing, Student Services, and IT.
• Direct leadership of at least one Workday ERP or Salesforce CRM implementation from initiation to deployment.
• Able and willing to: Communicate, think, learn, and reason
• Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks
• Safely ambulate and/or maneuver when on-site at Company locations
• Demonstrate and utilize active listening, inductive reasoning, information ordering and category flexibility
• Ability to use good judgment, problem-solving and decision-making skills
• Ability to maintain confidentiality and manage sensitive information with discretion
• Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously
• Ability to gain, understand and apply information and data as it relates essential functions of the position
• Ability to foster long-term relationships with stakeholders

Nice To Haves

• Master’s degree (preferred)
• PgMT Certification (preferred)
• Experience with Student Information Systems
• Background in higher education or large-scale corporate environments

Responsibilities

• Lead End-to-End Implementation Drive planning, coordination, and execution of ERP (Workday), CRM, and SIS programs across all phases: requirements, design, development/configuration, testing, business readiness, OCM, and deployment.
• Business & IT Alignment Partner with functional leaders to align technology solutions with business processes and compliance requirements.
• Vendor & Partner Management Manage relationships with Workday and Salesforce implementation partners, ensuring deliverables meet contractual obligations and quality standards.
• Risk & Issue Management Proactively identify risks related to data migration, system performance, and change adoption; develop mitigation strategies.
• Governance & Steering Committees Facilitate executive-level governance forums, presenting program health, KPIs, and strategic recommendations.
• Organizational Change Management (OCM) Oversee OCM strategies to ensure stakeholder engagement, training, and adoption of new systems.

Benefits

• Tuition Waiver : Enjoy a tuition waiver after 6 months of employment for you AND your immediate family offered at UTI and Concorde campuses
• Paid Time Off : Competitive paid time off programs for employees (Vacation, Sick, Flexible)
• Retirement Matching : 50% match on the first 6% of your contributions after 90 days
• Paid Parental Leave : 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby
• Competitive Insurance : Health, vision, and dental coverage for you and your dependents
• Pet Insurance : Competitive coverage for your furry family members through ASPCA Health Plan Enrollment : Eligibility starts first of the month following completing one full month of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Manager