IT Senior Analyst, Managed Technical Services

CREO•Durham, NC

About The Position

CREO Senior Analysts on the Technology Strategy and Solutions team take on a proactive role in collaborating with senior staff to drive innovative solutions for our clients’ complex technology and business challenges. As a Senior Analyst, you will help lead key IT-focused workstreams, leveraging cutting-edge technology and data analysis to help transform business operations and deliver impactful results. This role offers significant growth opportunities in the IT consulting space and the chance to make meaningful contributions to client technology transformations. Senior Analysts are highly motivated, self-driven professionals with strong leadership, technical, and communication skills. You will manage multiple IT projects, distill complex technical information quickly, and deliver client-ready IT solutions.

Requirements

2-5 years of relevant experience
Local to Durham, NC area
Experience with Microsoft M365
Experience managing laptops and other hardware
Bachelor’s degree in relevant field
Strong verbal and writing skills to showcase both in person and in virtual presentations
Demonstrated expertise in Excel, PowerPoint, Word, and Outlook
Ability to work on tight deadlines, multi-task, and manage multiple shifting priorities
AI administration, training, building agents are a plus. Genuine adoption and excitement for the evolution of AI is a must

Nice To Haves

Fluent in Spanish
Experience with additional cloud platforms
Experience with ITIL and ITSM systems (eg Fresh Service or Service Now)
Microsoft Certifications
Advanced experience with Excel and PowerPoint

Responsibilities

Support senior staff across multiple IT projects and clients.
Take ownership of key IT-related workstreams and manage work on multiple projects with a higher degree of independence
Work alongside senior staff to deliver high-impact technical solutions and consistently exceed client expectations
Your initiative and proactive contributions will be essential in driving project success, while continuously developing your consulting, technical, communication and leadership skills.
Maintain personal billable utilization at the rate of 1700 hours per year
Travel to CREO client sites in North Carolina’s Research Triangle area or occasionally interstate.
Prepare client-ready IT deliverables with autonomy.
Build deliverables for clients and executive leadership on all projects to demonstrate findings and recommendations and articulate solutions and visually represent analysis of data. Using a variety of tools often in PPT, Smartsheet, Project, and variety of others.
Design visually compelling and insightful presentations and reports, translating complex technical information into clear, actionable insights
Prepare detailed spreadsheets, PowerPoint decks, and status reports
Ensure that all deliverables are polished, professional, and aligned with client needs
Collect data for analysis of business problems.
Take a lead role in gathering, organizing, and analyzing data to address business challenges from an IT perspective
Work with clients to understand their technical requirements, conduct research, and synthesize information to inform technology-related recommendations
Build Excel models to analyze IT-related data, such as system performance metrics, cost reduction, network optimization, and user engagement
Conduct vendor interviews, create IT-related surveys, and develop reports that provide valuable insights for client decision-making
Record information and drive communication.
Lead the documentation of key takeaways from internal and client meetings, particularly those focused on IT-related discussions.
Communicate concisely and proactively, to ensure that all stakeholders, both technical and non-technical, are informed and aligned
Effective communication, both written and verbal, will be key in keeping the project team aligned, ensuring technical solutions are clearly communicated, and tracking action items and project progress