IT Service Management (ITSM) Analyst
About The Position
Join Mizuho as an IT Service Management (ITSM) Analyst! We are seeking an entry-level IT Service Management (ITSM) Analyst to support the delivery, governance, and continuous improvement of IT services within a fast-paced Corporate and Investment Banking environment. This role is ideal for a candidate with 3–5 years of relevant experience who is looking to deepen their expertise in ITSM processes, stakeholder engagement, and service operations within a highly regulated, global financial institution. The ITSM Analyst will work closely with technology teams, service owners, and business stakeholders to ensure IT services are delivered in line with agreed service levels, regulatory expectations, and industry best practices (e.g., ITIL).
Requirements
- 3–5 years of experience in IT operations, IT service management, or a related technology role
- Strong analytical and problem-solving skills with attention to detail
- Ability to communicate clearly with both technical and non-technical stakeholders
- Comfortable working in a structured, regulated, and time-sensitive environment
- Basic understanding of risk, controls, and compliance within financial services is desirable
Nice To Haves
- ITIL Foundation certification (or working towards)
- Working knowledge of ITSM frameworks (e.g., ITIL) and service lifecycle concepts
- Experience using ITSM tools such as ServiceNow, Remedy, or equivalent platforms
- Experience within a banking, financial services, or large enterprise environment
- Exposure to service reporting, metrics, and operational governance forums
- Degree in Information Technology, Computer Science, or a related discipline (or equivalent experience)
- Proactive and eager to learn within a complex technology landscape
- Well-organized with the ability to manage multiple priorities
- Collaborative mindset with a strong sense of accountability
- Calm under pressure and able to respond effectively to incidents
Responsibilities
- Support day-to-day ITSM processes including Incident, Problem, Change, and Request Management
- Contribute to continuous service improvement initiatives and process maturity efforts
- Produce regular project reporting and dashboards for technology and business stakeholders
- Maintain and improve ITSM documentation, process maps, and knowledge articles
- Support audits, risk assessments, and regulatory requirements relevant to IT service delivery
- Collaborate with global teams across infrastructure, applications, and operations
Benefits
- In addition to salary and a generous employee benefits package, successful candidates are eligible to receive a discretionary bonus.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
5,001-10,000 employees
