ServiceNow IT Service Management (ITSM) Intern (Summer 2026)

Skechers • Manhattan Beach, CA

20h • $25 - $25

About The Position

The ServiceNow IT Service Management Intern will develop, organize, and maintain our knowledge base within the ServiceNow platform. This internship provides hands-on experience with enterprise IT Service Management tools and knowledge management best practices. You will work directly with subject matter experts to standardize knowledge articles, manage content lifecycle, and ensure our ServiceNow Knowledge Base remains current and accessible across our global operations.

Requirements

• Currently pursuing a major in Information Technology, Computer Science, or related field
• Strong computer skills and proficiency with web-based applications and documentation tools
• Excellent written, verbal, and interpersonal communication skills
• Self-motivated with desire to learn and contribute to team success

Nice To Haves

• ServiceNow platform experience is a plus, but not required
• Strong attention to detail and organizational skills for managing knowledge article lifecycle processes
• Ability to learn ServiceNow platform functionality quickly and adapt to knowledge management workflows
• Research skills to gather technical information and convert it into clear, accessible documentation
• Proactive mindset for following up on expiring content and ensuring knowledge base accuracy
• Ability to read and interpret technical documents such as IT procedures, policies, and system documentation
• Technical writing skills to create clear, concise documentation for diverse audiences

Responsibilities

• Create, update, and maintain knowledge articles in the ServiceNow platform following established templates and formatting standards
• Research and document IT processes, procedures, and solutions for knowledge base enhancement
• Convert existing documentation into standardized ServiceNow knowledge articles using consistent formatting
• Monitor knowledge articles approaching expiration dates and coordinate renewal processes with content owners
• Collaborate with teams to update, renew, or retire outdated knowledge base content
• Support standardization of ServiceNow Knowledge Base templates across all article categories

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed