IT Service Technician I, Facilities

Greeley • Greeley, CO

1d • $27 - $44

About The Position

Performs problem solving and assistance on various software applications and hardware systems for District 6 users. Provide individual instruction to users on new or updated technologies. Installs, maintains, tests, troubleshoots, and repairs various types of equipment necessary to user's success such as: laptops, Chromebooks, desktops, document cameras, I/O devices, projectors, laptop charging carts, projectors, and interactive panels. Performs related work and other duties as assigned by the Technology Services Manager.

Requirements

• Must have high school diploma or GED.
• CompTIA A+ certification, or the ability to achieve this within the first 6 months of employment.
• Valid Colorado Driver's License

Responsibilities

• Performs work according to printed information on the Support Services work order system.
• Solve technical problems quickly and effectively.
• Ability to make decisions using good judgment and common sense.
• Work often as part of a team of technicians to complete assigned projects; work independently to resolve assigned site tickets.
• Responds to questions from the help desk; remotely assisting faculty, staff, and students.
• Track and inventory equipment and materials
• Performs data entry and maintenance of records such as project documents, user instructions, and help desk tickets.
• Knowledge of Google Workspace features and functions including the Google Admin Console.
• The ability to communicate orally with vendors, management, and coworkers is crucial.
• Regular use of the phone, personal ,mobile device, Slack, and email for communication is essential.
• Hearing and vision correctable to within normal ranges are essential for normal conversations, receiving ordinary information, and preparing or inspecting documents.
• Must also be able to position oneself to relocate or maintain equipment, including under tables and desks and also multiple floors.
• Heavy team lifting may be expected, occasional lifting of 50 lbs.
• Drives various district vehicles daily.
• Understanding and maintenance of power tools needed for essential job functions
• Participate in continuing education courses according to departmental and organizational needs.
• Good working knowledge of data networking principles and design of both Local Area Networks (LAN) and Wide Area Networks (WAN). Including CAT5/CAT6 cabling systems and infrastructure.
• Ability to independently research and solve hardware and software problems using commonly available materials and troubleshooting practices.
• Basic understanding of Active Directory and Microsoft System Center Configuration Manager and the general application and use cases of these software components.
• Snow removal

Benefits

• We offer a comprehensive benefits package including medical, dental, vision and life insurance as well as other programs for benefit-eligible employees.
• The employee assistance program, voluntary life insurance through PERA, and 401(k), 403(b) & 457(b) plans are available to all employees regardless of hours worked and are available immediately (upon hire date).
• Depending on your position, the District offers a variety of leave options, including sick leave, discretionary leave, vacation and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED