IT Specialist

Medical Network of Alaska•Wasilla, AK

About The Position

The IT Specialist provides technical support for end users, maintains IT systems and equipment, and helps ensure reliable day-to-day technology operations across the organization. This role supports desktops/laptops, printers, networking, user accounts, and common business applications while delivering excellent customer service and timely issue resolution. This position will be the eyes and ears for the IT department. This job may require late nights and/or weekends depending on the IT department’s needs.

Requirements

Prior experience in IT support, help desk, or similar role or equivalent hands-on experience
Strong troubleshooting skills and ability to explain technical issues clearly
Familiarity with:
Windows 10/11 (and/or macOS)
Microsoft 365 (Outlook, Teams, OneDrive)
Printers and common office hardware
Basic networking concepts (IP addresses, DNS, Wi-Fi)
Good communication and customer service skills
Ability to prioritize tasks and manage time effectively
Ability to lift and move IT equipment (up to ~30 lbs.)
Ability to climb under desks or behind furniture
Ability to travel between locations as needed
Occasional after-hours or weekend work for upgrades or emergencies

Responsibilities

Provide friendly, professional support for employees experiencing technical issues. In person, over the phone, email, and chat (Teams)
Troubleshoot and resolve problems related to:
Windows and/or macOS computers
Email and account access
Printers and scanners
Internet connectivity and Wi-Fi
Basic application issues (Microsoft 365, browsers, etc.)
Document issues, fixes, and next steps using a ticketing system
Escalate complex issues to senior IT staff or vendors when needed
Set up and deploy computers, monitors, phones, tablets, and peripherals
Perform workstation installs, replacements, and upgrades
Maintain inventory of IT assets and ensure equipment is labeled and tracked
Assist with onboarding/offboarding including equipment collection and account changes
Support basic networking tasks such as:
Troubleshooting switches, routers, and access points
Running and terminating Ethernet cables (if needed)
Verifying network drops and connectivity
Assist with ISP troubleshooting and vendor coordination
Support VPN connections and remote access tools
Create and manage user accounts (Active Directory / Microsoft 365 / Google Workspace, etc.)
Reset passwords and manage access permissions
Assist with security practices like:
MFA setup and support
Antivirus/endpoint protection checks
Device updates and patching
Follow company IT policies for security and compliance
Perform routine maintenance and health checks
Support printers, physical phones, and shared devices
Assist with IT projects such as new site setups, upgrades, inventory or migrations