IT Specialist

AVEVA•Scottsdale, AZ

1d•Hybrid

About The Position

The primary focus of this role is to embark on a dynamic learning journey, actively participating in providing technical support to end-users, troubleshooting issues, and contributing to the enhancement of overall user satisfaction through hands-on experience and mentorship in the field of IT support. This role encompasses hands-on learning in technical problem-solving, active participation in end-user support, gaining insights into issue troubleshooting, contributing to the improvement of user satisfaction, and cultivating valuable mentorship experiences in the dynamic field of IT support.

Requirements

Proven experience in computer troubleshooting and support.
Strong problem-solving skills.
Excellent communication and interpersonal skills.
Knowledge of Windows operating systems, Office 365, and networking concepts.
Familiarity with remote support tools and Active Directory.
Ability to adapt to a global and diverse user base.
Demonstrate soft skills, including active listening, teamwork, and professionalism.
Understand and empathize with user incidents and requests.
Foster team relationships with other team members and maintain a global mindset.
Available in case of emergencies.

Responsibilities

Engage proactively in providing technical support to end-users, gaining practical experience in addressing a diverse range of IT-related issues.
Acquire and apply troubleshooting skills to identify and resolve technical problems encountered by end-users, under the guidance of mentors and senior team members.
Actively pursue opportunities for learning and skill development in various aspects of IT support, including hardware, software, and network troubleshooting.
Learn to maintain accurate records of support activities, including documenting issues, resolutions, and relevant user interactions, contributing to knowledge sharing within the team.
Collaborate closely with senior team members, leveraging their expertise to enhance problem-solving abilities and gain insights into best practices in IT support.
Collaborate with other IT functions to apply best practices, strengthen problem-solving, and ensure seamless end-user service delivery.
Develop a strong understanding of IT policies and procedures, ensuring compliance with organizational guidelines and industry best practices.
Embrace opportunities for professional development, attending training sessions, workshops, and acquiring relevant certifications to enhance technical knowledge and skills.