IT/Sr Application Svcs Analyst

Tallahassee Memorial HealthCare • Tallahassee, FL

22h

About The Position

Tallahassee Memorial Healthcare (TMH) is a private, nonprofit community-based healthcare system that provides care to a 22-county region in North Florida and South Georgia. We are a career destination with over 6,000 colleagues who reflect the diversity of our community. TMH is the region's healthcare leader and top provider of advanced care with a 772-bed acute care hospital and the region's only: Level II Trauma Center Primary Stroke Center Level III Neonatal Intensive Care Pediatric Intensive Care The most advanced cancer, heart and vascular, orthopedic & surgery programs in the Panhandle. Our system also includes a psychiatric hospital, multiple specialty care centers, six residency programs and more than 50 affiliated physician practices.
Job Summary: Application systems expert in multiple or highly specialized phases of application systems analysis, design, implementation, and support. Formulates, defines, and performs complex analysis, design, and implementation of enterprise-wide information systems (IS) functionality. Responsible for Epic application modules and third party applications; designs and, customizes tables and screens; builds databases; and tests, “debugs,” upgrades, and documents information systems’ functionality under department management’s supervision. Utilizes and applies knowledge of process-flow analysis and major business automation functions to evaluate such needs. Designs and implements highly complex solutions using a variety of technologies in a supportable and scalable manner. Mentors IT/Application Svcs Analysts . Provides a secure, effective, integrated patient care delivery system that continually improves outcomes, reduces cost, increases efficiency, and enhances patients’ experiences.

Requirements

• Analytical Problem-Solving: Ability to translate complex clinical requirements into technical designs and troubleshoot high-pressure system issues.
• Communication & Collaboration: Strong interpersonal skills to act as a liaison between surgeons, anesthesiologists, and IS leadership.
• Project Management: Ability to manage multiple concurrent priorities, such as system upgrades and new optimization requests.
• Seamless Knowledge Transfer: Open collaboration fosters a continuous learning environment where junior analysts and consultants can quickly gain institutional knowledge, ensuring the team remains resilient despite staffing changes.
• Improved Stakeholder Trust: Analysts who model a strong team ethic build higher levels of psychological safety and transparency, leading to stronger partnerships with clinical end-users like surgeons and anesthesiologists.
• Bachelor's degree in IT, IT management, software engineering, computer engineering, computer science, computer information systems, applied engineering, health information management (HIM), health informatics, nursing informatics, nursing, health science, education, business administration, health care, or a related field. Human Resources (HR) may accept directly related work experience on a 1-year:1-year basis for required education.
• Four (4) years of directly related professional experience
• Communication skills (critical).
• Problem-solving skills (critical)
• Related Epic certification(s) required. Multiple certifications may be required depending on functional area and job responsibilities. Required certification(s) must be obtained within ninety (90) days from last class completion. If a required certification is not obtained after three (3) examination attempts, the incumbent has a period of thirty (30) days after the last examination attempt to apply for other job opportunities within the organization. If unable to acquire another position within the organization, the incumbent’s employment with Tallahassee Memorial HealthCare, Inc. (TMH) ends.

Responsibilities

• System Configuration: Lead the design, build, and maintenance of OpTime (surgical) and Anesthesia modules to ensure efficient clinical workflows.
• Workflow Optimization: Partner with surgeons, anesthesiologists, and nursing staff to analyze current clinical processes and implement high-impact system enhancements.
• Incident Management: Provide expert-level troubleshooting for application issues, managing service requests and system errors to minimize disruptions to patient care.
• Implementation & Upgrades: Coordinate system testing, validation, and go-live support for regular software upgrades and new module deployments.
• Stakeholder Liaison: Act as a critical link between clinical end-users, Information Services (IS) leadership, and Epic TS to ensure the system aligns with organizational goals.
• Documentation & Training: Develop and maintain detailed technical build documentation and collaborate with educators to support end user adoption.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level