IT Support Intern

Nebraska Public Power District • Columbus, NE

6d • $26 - $30

About The Position

This is a temporary entry-level technical position with a focus on end-user customer service and technical skills development.

Incumbent will assist Enterprise Technology (ET) Support with various work to support computer users through the installation and maintenance of various desktop hardware and software components, procedural documentation to be captured into a knowledge retention application (FreshService), and the ET Service Center by providing coverage answering phones and resolving customer (District colleagues) issues.

Requirements

• The Intern must be enrolled in an accredited two‑year or four‑year college/university in an Information Technology degree program carrying a minimum of 12 semester units or eight quarter units with freshman, sophomore, junior, or senior standing must maintain enrollment throughout the internship. The internship/training must be in the student's field of study.
• College credit may apply to some internships.

Responsibilities

• Setup, maintain, and repair District-owned computer hardware and software assets, including printers. Perform routine equipment maintenance ensuring software and hardware are maintained with current security patches or versions. Maintain equipment inventory.
• Install, test, maintain, and support packaged (such as off-the-shelf) hardware and software based on scripted instructions.
• Investigate computer problem reports until satisfactory resolution is obtained. Track and maintain a history of work done on personal computers.
• Work in accordance with assigned priorities and schedules based on assigned notifications created by customers or oneself.
• Assist ET Service Center by providing coverage answering phones and resolving customer (District colleagues) issues. Communicate effectively with clients on problems and propose and implement solutions in a timely manner.
• Provide software assistance, including, but not limited to, creation and maintenance of spreadsheets, databases, and presentations.
• Accountable for other duties as assigned.

Benefits

• Nebraska Public Power District offers a competitive starting salary and an excellent benefits package including medical and dental insurance, 401K retirement plan, paid holidays, paid vacation, paid medical, training opportunities and more.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed