IT Support Intern

Velcro•Manchester, NH

1d•Onsite

About The Position

It’s a great time to join Velcro Companies ! Provide high-quality tier 1 technical support to local and remote users, with a focus on the local region, for Velcro Companies’ workstations, applications, and projects . IT Support & Service Delivery (Primary Focus – 70–80%) Provide on-site support to diagnose, troubleshoot, and resolve tier 1 incidents and service requests. Escalate tickets with detailed, helpful documentation according to procedures. Deploy standard software/hardware following IT and cybersecurity standards. Provision and manage workstations using Microsoft Intune. Assist with Moves/Adds/Changes in current IT computing environment. Assist as needed with items related to current business strategic initiatives AI / Automation (Secondary Focus – 20–30%) Assist with the implementation of an AI agent with the HR department. Help with the design, prototype, and implementation an AI agent using internal tools Document workflows, training data sources, prompts, and evaluation metrics. Collaborate with IT Operations, HR, and other business stakeholders to gather requirements and validate outputs. Help develop agent performance and ROI metrics of the HR AI agent, including productivity or quality improvements. Present findings and outcomes to IT leadership at the conclusion of the internship. Job Qualifications: Working toward a Bachelor’s degree in Computer Science or Information Technology (or equivalent degree) Strong troubleshooting skills Skills using Artificial Intelligence applications, preferrable Microsoft Copilot Experience with Microsoft 365 Applications Experience with Windows 10/11 workstations Possesses strong communication skills, both written and verbal Customer service experience would be great but not essential Ability to work on-site in Manchester, NH 5 days per week 8:00-5:00 PM (breaks included). Occasional travel to Somersworth, NH facility. OUR COMMITMENT TO SAFETY AND EMPLOYEE WELL-BEING Fostering a culture where people thrive—safely, purposefully, and with opportunity. At Velcro USA Inc., we are committed to creating a workplace where employees feel valued, supported, and empowered to grow. We offer competitive pay, a comprehensive benefits package, and generous time-off to meet the diverse needs of our workforce. Our culture encourages advancement and provides opportunities for both personal and professional development. Safety is a core value at Velcro USA Inc. and an essential part of every role. We are dedicated to maintaining a safe, healthy work environment through strict adherence to our Global Safety Rules and our goal of achieving Zero Injuries of Any Kind (ZIAK). Employees are expected to complete required safety training, use personal protective equipment (PPE), report unsafe conditions, and follow protocols for fall protection, lockout/tagout (LOTO), hot work, and confined spaces. Together, we foster a culture of prevention, accountability, and care. Health and Welfare Benefits: Medical and Prescription Coverage (HSA and HRA Options) Dental Coverage Vision Coverage Flexible Spending Accounts Award Winning Wellness and Incentive Program Life Insurance Short- and Long-Term Disability Business Travel Accident Insurance Voluntary Accident & Critical Illness Insurance EAP (Employee Assistance Program) Retirement Savings Plan 401(k) Saving Plan with generous 5.5% Company match and Immediate Vesting Time-Off Benefits Paid Vacation Time Paid Sick Time Paid Parental Leave 13 Paid Company Holidays Other Benefits and Programs Tuition Reimbursement Program Financial Wellness Benefit – Smart Dollar® Employee Recognition Programs Employee Resource Groups Charitable or Educational Matching Gift Program Employee Referral Bonus Program Velcro Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Requirements

Working toward a Bachelor’s degree in Computer Science or Information Technology (or equivalent degree)
Strong troubleshooting skills
Skills using Artificial Intelligence applications, preferrable Microsoft Copilot
Experience with Microsoft 365 Applications
Experience with Windows 10/11 workstations
Possesses strong communication skills, both written and verbal
Ability to work on-site in Manchester, NH 5 days per week 8:00-5:00 PM (breaks included).
Occasional travel to Somersworth, NH facility.

Nice To Haves

Customer service experience would be great but not essential

Responsibilities

Provide on-site support to diagnose, troubleshoot, and resolve tier 1 incidents and service requests.
Escalate tickets with detailed, helpful documentation according to procedures.
Deploy standard software/hardware following IT and cybersecurity standards.
Provision and manage workstations using Microsoft Intune.
Assist with Moves/Adds/Changes in current IT computing environment.
Assist as needed with items related to current business strategic initiatives
Assist with the implementation of an AI agent with the HR department.
Help with the design, prototype, and implementation an AI agent using internal tools
Document workflows, training data sources, prompts, and evaluation metrics.
Collaborate with IT Operations, HR, and other business stakeholders to gather requirements and validate outputs.
Help develop agent performance and ROI metrics of the HR AI agent, including productivity or quality improvements.
Present findings and outcomes to IT leadership at the conclusion of the internship.