IT Support Specialist, Intermediate

Georgia State University • Atlanta, GA

23h

About The Position

Robinson College of Business is seeking an IT Support Specialist (Intermediate) to join College Technology Services. Join a High-Impact IT Team Supporting Innovation in Business Education. This role is ideal for a service-oriented IT professional who thrives in a fast-paced academic environment and enjoys supporting faculty, staff, and students through reliable, forward-thinking technology solutions. As a key member of the IT support team, you will provide hands-on technical assistance to faculty, staff, and students—ensuring classrooms, offices, research spaces, and events remain operational, secure, and technology-enabled.

Requirements

• Bachelor's degree and two years of related experience, or a combination of education and related experience

Nice To Haves

• Experience with enterprise tools such as Active Directory and Office 365
• The ability to understand and use cloud-based services
• Understanding of server and storage hardware and operating systems
• Experience supporting faculty and staff in a university environment

Responsibilities

• Install, troubleshoot, and repair computing hardware, software, audiovisual systems, networking, and mobile devices.
• Provide end-user support on a wide range of requests, including connectivity, access, security, training, and innovation.
• Support Windows/Mac operating systems and deliver training as necessary.
• Support of GSU Enterprise services such as identity management, campus Wi ‑ Fi, Microsoft Active Directory/O365, and printer management.
• Support and understand the technical tools used by faculty and staff in support of their academic and administrative goals.
• Support of academic learning spaces and events.
• Assist with cybersecurity tasks, remediation, and compliance across the college.
• Handle sensitive information included in student systems, faculty research, faculty/staff systems, and other data.
• Track and resolve incidents using the Service Now ticketing system.
• Breakdown, move, and set up equipment and peripherals as needed

Benefits

• Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.
• A knowledge-sharing organization that works collaboratively with diverse partners.
• Professional development opportunities and mentorship
• A rapidly growing center within an academic setting
• healthcare, dental, vision, and other benefits and retirement plan options.
• Optional Retirement Plan -- ORP is a 401(a) Defined Contribution Plan. Employees contribute 6%, and USG contributes 9.24% to the plan. Employees are immediately vested.
• Teacher Retirement System -- TRS is a Defined Benefit Plan, a traditional public pension plan. Employees contribute 6%, and USG contributes 19.81% to the plan. Your retirement benefit is calculated by factoring in years of service, final salary, and a 2% multiplier. Employees are vested after 10 years.
• Tuition Assistance Program (TAP) -- Full-time employees enrolled in a USG degree program may earn their degree for free.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level