IT Support Specialist

Comfort Systems•Houston, TX

10d

About The Position

POSITION OVERVIEW: The IT Support Specialist provides technical support for desktop, laptop, and tablet computers, applications, and related technology. Responsibilities include system specification, installation, configuration, testing, and troubleshooting in accordance with established standards and guidelines. This role involves direct, hands-on support for end users and close collaboration with IT staff and vendors to resolve technical issues. The position also assists with the support, maintenance, and testing of network servers, software, and related equipment. Travel to Houston-area locations is required as needed.

Requirements

Strong problem-solving and troubleshooting abilities
Excellent customer service and interpersonal skills
Ability to build and maintain positive, productive working relationships
Strong verbal and written communication skills
Ability to explain technical concepts to users with varying levels of technical knowledge
Dependable, punctual, and flexible with scheduling as needed
Ability to work effectively under pressure and meet deadlines
Strong organizational and time management skills
Self-motivated with the ability to work independently
Positive, proactive attitude
Strong experience supporting desktop, laptop, and tablet hardware, including repairs, imaging, software installation, system reinstallation, and peripheral devices
Working knowledge of Office 365, Microsoft Teams, and Windows 10/11 environments
Basic understanding of networking concepts and protocols (TCP/IP, DHCP, DNS)
Experience creating and managing user accounts in Active Directory
Ability to configure and troubleshoot client wireless and VPN connectivity

Nice To Haves

Experience supporting smartphones and tablets (iOS and Android) preferred
Experience supporting Microsoft 365 and Google Workspace environments

Responsibilities

Provide onsite and field support for the installation, configuration, and ongoing maintenance of computers, peripherals, and software.
Maintain a high level of in-person customer interaction and visibility across supported locations.
Collaborate with internal IT teams and external vendors to resolve hardware, software, and peripheral-related issues.
Track and manage support requests through a ticketing system, providing timely updates and resolution status to users.
Develop documentation, training materials, and procedures; provide end-user training as needed.
Follow established onboarding and offboarding procedures to set up and remove computing equipment, user accounts, and workstation access.
Recommend and perform hardware and software upgrades to improve system performance and longevity.
Maintain the security and integrity of computers and networks to protect against malicious activity.
Assist with the administration of user accounts in various systems.
Participate in departmental meetings, providing updates on projects, achievements, challenges, and goals.
Support departmental and organizational objectives by completing assigned tasks and assisting with special projects.
Stay current with technology trends through ongoing training and professional development.
Assist with major IT initiatives, including rollouts of new or upgraded hardware and software.