IT Support Tech

Landry's, LLC.•Atlantic City, NJ

2d•$21 - $21

About The Position

IT Support Technician It is the responsibility of the IT Support Tech to work across a broad range of technologies and communicate across multiple areas of the business to support user incidents and request, perform problem determination and resolution, and document all incidents reported. Provide first level support functions for all property systems including, but not limited to, PC’s, Mobile devices, Windows, Microsoft Office, Telephone, Networks, Wireless, iSeries, and all applications including, but not limited to, LMS, Bally CMP, SDS, Saflok, Point of Sale, and Time and Attendance. This position must also exhibit exceptional professional and personalized guest service that embodies the company’s brand standard and core values.

Requirements

Strong personal computing skills recommended and basic knowledge of computer operations
Demonstrated intermediate-level technical skills in all platforms
Basic knowledge of computer operations and users environments
Intermediate-level skills related to troubleshooting on multiple platforms, problem determination, restoration techniques, related hardware and software products, and intermediate knowledge of network topologies
Intermediate analytical and problem solving skills
Must have good customer service skills and excellent communications skills
Must be well organized and detail oriented and be able to perform many tasks at one time
Available to work in a 24 hour, 7 day a week environment
College training equivalent to Associate’s degree in computer technology or equivalent technical training
Minimum age requirement is 21
Must have or be able to obtain a Casino Employee Registration from the Division of Gaming Enforcement.

Nice To Haves

At least one year in a technical support role preferred

Responsibilities

Provide first-level support for all systems, software, and hardware
Use problem management software to track all user incidents, requests, and system downtime
Responsible for completion and documentation of all assigned daily tasks and activities per the daily work schedule
Ensure user problems and requests are completed within approved SLA’s
Collaborate with team members to create and maintain standard operating procedures and technical support documentation
Ensure all workspaces and equipment is maintained per department policy and procedures
Collaborate with team members to complete project work
Collaborate with infrastructure and operations group to ensure efficient operation of the company’s desktop computing environment
Maintain technology asset inventories including but not limited to PCs, laptops, monitors, printers, mobile devices, network, telephone systems and peripherals
Maintain knowledge of industry trends and technologies to help advance IT strategy
Performs any other duties as assigned