IT Support Technician

Revel Staffing • New York, NY

21h

About The Position

We’re seeking an IT Support Specialist to support clinical and administrative staff with day-to-day technology needs in a healthcare environment.

Requirements

• High school diploma or GED required
• MediClear Certification (or equivalent HIPAA certificate) required
• 1+ year of IT help desk, service desk, or technical support experience preferred
• Strong verbal and written communication skills with a clear, customer-first mindset

Nice To Haves

• Associate degree in IT or related field preferred
• Experience supporting users in a healthcare/clinical environment strongly preferred (EMR/EHR, clinical applications, etc.)

Responsibilities

• Respond to inbound help desk calls, tickets, and emails from internal users (clinical and non-clinical).
• Provide Tier 1 / first-level support for common issues, including:
• Password resets and account lockouts
• EMR/EHR and healthcare application access issues
• VPN, email, and basic connectivity problems
• Troubleshoot software and basic hardware issues using documented procedures and knowledge base articles.
• Accurately document incidents, troubleshooting steps, actions taken, and resolutions in the ticketing system.
• Escalate complex issues to higher-level support or application teams as needed.
• Deliver outstanding customer service to users of all technical skill levels and backgrounds.
• Maintain strict confidentiality and protect sensitive patient and organizational data in accordance with HIPAA and security policies.
• Support increased call volumes during peak periods and special projects.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED