IT Systems Engineer

Kinwell•Spokane, WA

1d•$89,300 - $151,800•Hybrid

About The Position

The IT Systems Engineer ensures the stability, security, and performance of Kinwell’s technology environment supporting clinical and business operations. This cloud-first, healthcare-focused role emphasizes engineering, administration, monitoring, and optimization of modern SaaS and infrastructure platforms. In this position, the IT Systems Engineer will collaborate with a multidisciplinary IT team to support core systems and front-line users, applying broad technical knowledge across multiple domains. This role solves moderately complex technical problems, improves system reliability and security, and contributes to continuous improvement of IT services. The IT Systems Engineer is a hybrid position and will travel to Kinwell clinics in Spokane, Spokane Valley and Pasco as needed to provide onsite support for deployments, upgrades, and high-impact clinical issues.

Requirements

Bachelor’s degree in computer science or related field, or four years of relevant work experience.
Three years of experience with applicable systems engineering or related experience.
Strong hands-on systems administration experience in cloud-first environments, including modern identity platforms (e.g., Microsoft Entra ID, Okta), endpoint management solutions (e.g., Intune), enterprise SaaS systems (e.g., Microsoft 365 E5 Suite, Netskope), and cloud-managed networking platforms (e.g., Cisco Meraki).
Working knowledge of cloud-based infrastructure, identity management, endpoint security, and modern SaaS administration within a Microsoft-centric environment.
Ability to troubleshoot moderately complex technical issues across systems, applications, and end-user devices while prioritizing patient care continuity and service levels.
Ability to reliably travel between our clinics in Spokane and Pasco to provide onsite support as needed.
Strong analytical, documentation, and problem-solving skills with the ability to identify root causes and implement sustainable technical solutions.
Effective communication and collaboration skills to partner with clinical teams, operational leaders, vendors, and IT colleagues in both remote and onsite settings.

Nice To Haves

Experience supporting healthcare IT environments, including privacy, security, and regulatory considerations impacting clinical systems and data, as well as support for EHR platforms such as Epic.
Relevant industry certifications (Microsoft, Azure, Security+) or actively pursuing certification.

Responsibilities

Administer and optimize cloud-based systems and SaaS platforms across the organization.
Manage identity and access through Azure Active Directory (Entra ID), Okta, and Imprivata
Support Epic integrations with identity providers and clinical workflows.
Administer Microsoft 365 services including Exchange, Teams, SharePoint, OneDrive, Entra ID, Intune, and Defender.
Support Citrix environments used in clinical and operational workflows.
Monitor system health, logs, and alerts; respond to incidents and service disruptions.
Maintain endpoint security and patching using Automox and Microsoft Defender.
Support connectivity, SD-WAN, Meraki appliances, and backup-related systems.
Contribute to documentation, automation, and process standardization across IT and Help Desk functions.
Resolve end-user support requests via Freshservice while minimizing disruption to patient care.
Provide onsite support for workstation refreshes, printers, and exam-room technology.
Identify recurring issues and implement durable fixes through automation, tooling, or process improvement.
Participate in technical planning, providing input on risk, impact, and cost-benefit considerations.
Design and implement secure, reliable system configurations and automations.
Partner with internal teams and vendors to troubleshoot issues and deploy updates.
Improve adoption of technology through documentation, training, and user enablement.