IT Systems Process Manager (SPM) Analyst

Ford • Dearborn, MI

20h • Onsite

About The Position

At Ford Motor Company, we believe freedom of movement drives human progress. We also believe in providing you with the freedom to define and realize your dreams. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career potential as you help us define tomorrow’s transportation. As a key member of our Information Technology group, you’ll play a critical part in shaping the future of mobility. If you’re looking for the chance to leverage advanced technology to redefine the transportation landscape, enhance customer experience, and improve people’s lives, this is the opportunity for you. Join us and challenge your IT expertise and analytical skills to help create vehicles that are as smart as you are.
The Americas Site Process Management (SPM) Analyst is part of a central IT team that helps the North and South American manufacturing sites coordinate and standardize “Run and Protect” IT services at the site, including networks, servers, PCs, and applications. The role includes an on-call rotation providing 24x7 operational support for Critical and High incidents across all NA and SA manufacturing plants. This role also requires on-site plant visits to Southeast Michigan plants multiple times per month.

Requirements

• Bachelor's degree or a combination of education and experience
• 3+ years of IT experience
• A variety of technical skills, including networks, PCs, servers, and relevant applications, are core to the site support model.
• Advanced skills include an understanding of Ford plant floor applications, networks, and server environments.
• Strategic and tactical planning.
• Strong organizational skills.
• Ability to multitask, handle multiple projects simultaneously, shift priorities as required, and work with limited direction.
• Demonstrated knowledge of information security policies (ISP) and enforcing security and control compliance.
• Project/program management experience for infrastructure and application implementations using a structured methodology.
• Excellent verbal and written communication skills with the ability to communicate effectively with all levels of management across IT, business, vendors, and union-represented resources.
• Strong interpersonal skills and professionalism in all interactions.
• Proven relationship management experience within Plant IT teams, central IT, business partners, and other stakeholders.
• Develop and maintain competency in the business processes supported at the site.

Nice To Haves

• Manufacturing process and plant floor systems experience.
• This position is a demanding, highly visible role that requires strong leadership and technical skills, the ability to multi-task, and flexibility to support off-hours, weekend, and holiday work as needed.

Responsibilities

• Assist manufacturing sites in coordinating and standardizing “Run and Protect” IT services at the site, including networks, servers, PCs, and applications.
• Work onsite 1 to 2 days per week at a manufacturing plant to provide operational support and to learn the manufacturing IT business.
• Escalate issues as appropriate to global support teams and provide on-site support to those teams and plants as required; this may include 24x7 operations and support of critical business functions.
• Participate in an on-call rotation supporting 24x7 operational support for Critical and High incidents at all NA and SA manufacturing plants.
• Keep IT leadership appraised of issues, business concerns, other significant events, and provide immediate notification of incidents impacting production.
• Balance business needs, such as 24x7 operations, with IT priorities, such as deployment of critical patches.
• Support major business and IT initiatives such as New Model launches, technology refreshes, equipment patching, and infrastructure upgrades.
• Help sites coordinate IT services, including the planning, implementation, and support of IT systems and infrastructure.
• Keep abreast of evolving business and IT policy changes (including security policies) to keep sites in compliance and prepare for audits.
• Manage information gathering and dissemination to and from plants and central IT teams.
• Build and maintain strong relationships with global SPM teams, site IT teams, Plant IT managers, and central IT teams, serving as a value-add conduit between organizations.
• Build and maintain a strong network of contacts across IT to understand priorities and trends and help drive issue resolution (e.g., ITO, PDO teams, OCIO, etc.).
• Coordinate issues and effectively communicate with other regional SPMs.
• Lead forums such as roundtable discussions with Plant IT colleagues to learn and share concerns, contribute to process improvement recommendations/implementations, and support initiative prioritization.
• Provide remote support to NA and SA plants to assist Plant IT teams with processes, guidance, training, and audit compliance; provide on-site support as needed based on plant and business demand.
• Use central resources such as intranet sites, OneNote, dashboards, and knowledge bases to research and respond to requests for information/assistance; only route work to plants when it cannot be completed centrally.
• Monitor collaboration channels during business hours to address and escalate issues for plants (tool/platform as applicable).
• Maintain schedules and email communications to ensure appropriate Plant IT support coverage, project expectations, alignment, and timely escalations; back up respective SPM peers when required.

Benefits

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level