IT Systems Process Manager

Ford Motor Company • Dearborn, MI

20h

About The Position

At Ford Motor Company, we believe freedom of movement drives human progress. We
also believe in providing you with the freedom to define and realize your
dreams. With our incredible plans for the future of mobility, we have a wide
variety of opportunities for you to accelerate your career potential as you help
us define tomorrow’s transportation. As a key member of our Information
Technology group, you’ll play a critical part in shaping the future of mobility.
If you’re looking for the chance to leverage advanced technology to redefine the
transportation landscape, enhance customer experience, and improve people’s
lives, this is the opportunity for you. Join us and challenge your IT expertise
and analytical skills to help create vehicles that are as smart as you are.

The America’s VO/PTO Site Process Manager (SPM) is the First Point of Contact
(FPOC) when Site Management (SM) at America’s VO/PTO plants need assistance with
issue escalation and resolution - FPOC for information gathering / dissemination
to/from plants, e.g. for SM strategy and implementation.  The SPM is responsible
for helping the sites to coordinate all IT services, including the planning,
implementation and support of all IT systems and physical infrastructure.  

The SPM is the escalation contact for IT incidents – this includes 24X7
operations and support of critical business functions.   This position is a
demanding, highly visible position that requires strong leadership and technical
skills, and frequent off-hour, weekend, and holiday work. This role also
requires on-site plant visits to Southeast Michigan plants multiple times per
month and frequent visits to the plants outside Southeast Michigan.

Requirements

• Strong leadership skills
• Technical skills
• Frequent off-hour, weekend, and holiday work
• On-site plant visits to Southeast Michigan plants multiple times per month and frequent visits to the plants outside Southeast Michigan

Responsibilities

• First Point of Contact (FPOC) when Site Management (SM) at America’s VO/PTO plants need assistance with issue escalation and resolution
• FPOC for information gathering / dissemination to/from plants, e.g. for SM strategy and implementation
• Responsible for helping the sites to coordinate all IT services, including the planning, implementation and support of all IT systems and physical infrastructure
• Escalation contact for IT incidents – this includes 24X7 operations and support of critical business functions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees