IT Systems Support 2

State of Montana•Helena, MT

About The Position

Mission: Every day, Montana Department of Justice employees are dedicated to ensuring the well-being and rights of the people of our great state. The Department of Justice does the right thing for the right reason. If you are looking for an opportunity to be part of a team that builds a culture of character and excellence, demonstrates collaboration and selfless public service, and upholds the law while pursuing public safety, the Department of Justice may have a career for you! About Us: Hello! We’re the Justice Information Technology Services (JITS) team at the Montana Department of Justice (DOJ). We serve the Montana Attorney General providing vital Information Technology (IT) infrastructure which Montanan’s rely upon to support state and local law enforcement. Our team is dynamic and collaborative, and we have a big impact. We manage the IT systems, services, and interfaces to support approximately 900 DOJ employees, and over 3,000 Criminal Justice Information Network (CJIN) customers across the state working together to make a difference. JITS supports DOJ staff involved with legal cases concerning the State and its people, Montana missing persons, victim services, children’s justice, consumer protection, criminal investigations, highway safety, motor vehicle operations, gambling control, criminal history information, and forensic laboratory services. This is a long list of vital services but if you enjoy diversity, this challenging, exciting, and rewarding position may be what you are looking for. Job Overview: The primary duties of the IT Systems Support 2 position involve hardware and software installation, maintenance, and training on microcomputer workstations in local and wide area networks. The incumbent provides technical problem resolution on microcomputer workstations that include hardware, communications, or multi-product integration. This team supports end-user and data processing personnel and manages and provides trouble resolution for DOJ-wide area network users and authorized agents. Some state vehicle driving and lifting/moving hardware up to twenty-five pounds is required. Why Join Us? Awesome Benefits\: Paid vacation, sick leave, holidays, health, dental, vision coverage, and retirement plans. Student Loan Forgiveness\: Employment with the State of Montana may qualify you for Public Service Loan Forgiveness. Fun Work Environment\: Be part of a team that values creativity, innovation, and collaboration. Ready to Apply? Submit your resume and cover letter electronically. If you have any questions, email Bri Smith at briana.smith2@mt.gov . This is a permanent full-time position and located in Helena, Montana. The State of Montana has a decentralized human resources (HR) system. Each agency is responsible for its own recruitment and selection. Anyone who needs a reasonable accommodation in the application or hiring process should contact the agency's HR staff identified on the job listing or by dialing the Montana Relay at 711. Montana Job Service Offices also offer services including assistance with submitting an online application. State government does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, pregnancy, childbirth or medical conditions related to pregnancy or childbirth, age, physical or mental disability, genetic information, marital status, creed, political beliefs or affiliation, veteran status, military service, retaliation, or any other factor not related to merit and qualifications of an employee or applicant.

Requirements

Associate degree in information technology or related field.
One to three years of experience supporting network or computer systems technologies.
Other combinations of education, certification or experience may be substituted.
Must have the ability to work in all aspects of a team environment including support, communication, personal awareness, ability to utilize and provide professional critiques, and demonstrate emotional intelligence.

Nice To Haves

Extensive knowledge of desktop/laptop computer support and troubleshooting to include previous and current versions of Microsoft Windows operating systems.
Extensive knowledge of MS Office application uses and troubleshooting.
Extensive knowledge of Microsoft Active Directory.
Extensive knowledge of computer peripherals such as scanners, printers, and MFPs.
Thorough knowledge of system, diagnostic, and utility software - PC Tools, MS Sysinternals, remote desktop support applications and methods, antivirus and anti-malware tools and techniques.
Knowledge of LANs, WANs and WWANs.
Knowledge of Microsoft System Center applications.
Knowledge of mobile computing devices like tablets and smartphones.

Responsibilities

hardware and software installation
maintenance
training on microcomputer workstations in local and wide area networks
technical problem resolution on microcomputer workstations that include hardware, communications, or multi-product integration
trouble resolution for DOJ-wide area network users and authorized agents