IT Systems Support 2

State of Montana • Helena, MT

7d

About The Position

The primary duties of the IT Systems Support 2 position involve hardware and software installation, maintenance, and training on microcomputer workstations in local and wide area networks. The incumbent provides technical problem resolution on microcomputer workstations that include hardware, communications, or multi-product integration. This team supports end-user and data processing personnel and manages and provides trouble resolution for DOJ-wide area network users and authorized agents. Some state vehicle driving and lifting/moving hardware up to twenty-five pounds is required.

Requirements

• Associate degree in information technology or related field.
• One to three years of experience supporting network or computer systems technologies.
• Other combinations of education, certification or experience may be substituted.
• Must have the ability to work in all aspects of a team environment including support, communication, personal awareness, ability to utilize and provide professional critiques, and demonstrate emotional intelligence.

Nice To Haves

• Extensive knowledge of desktop/laptop computer support and troubleshooting to include previous and current versions of Microsoft Windows operating systems.
• Extensive knowledge of MS Office application uses and troubleshooting.
• Extensive knowledge of Microsoft Active Directory.
• Extensive knowledge of computer peripherals such as scanners, printers, and MFPs.
• Thorough knowledge of system, diagnostic, and utility software - PC Tools, MS Sysinternals, remote desktop support applications and methods, antivirus and anti-malware tools and techniques.
• Knowledge of LANs, WANs and WWANs.
• Knowledge of Microsoft System Center applications.
• Knowledge of mobile computing devices like tablets and smartphones.

Responsibilities

• hardware and software installation
• maintenance
• training on microcomputer workstations in local and wide area networks
• technical problem resolution on microcomputer workstations that include hardware, communications, or multi-product integration
• manage and provide trouble resolution for DOJ-wide area network users and authorized agents

Benefits

• Paid vacation
• sick leave
• holidays
• health
• dental
• vision coverage
• retirement plans
• Employment with the State of Montana may qualify you for Public Service Loan Forgiveness.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree