IT Systems Support Engineer

Thea Energy•Kearny, NJ

20h•$85,000 - $145,000•Onsite

About The Position

We are seeking a highly motivated IT Systems Support Engineer to be based at our New Jersey headquarters. As our second IT hire, you will be a key bridge between hands-on user support and deep-tier systems engineering, reporting directly to and collaborating closely with Thea Energyâs Director - IT across all things infrastructure, security, and support. This is a high-impact, high-ownership role for someone who enjoys building robust systems from the ground up. You'll ensure our scientists, engineers, and executives have a frictionless path to the tools they need - with a leading role in shaping how the Companyâs digital foundation is built.

Requirements

5+ years of experience in systems engineering and desktop support across Windows and macOS.
Proficiency in PowerShell, Python, or similar scripting/automation tools.
Experience managing network infrastructure, including firewalls, switches, and access points.
Hands-on experience with at least one major cloud platform (Azure, GCP, AWS, or Google Workspace/O365).
Experience with modern IT ticketing systems (e.g., ServiceNow, Zendesk, Freshdesk) and structured support workflows.
Strong documentation skills - able to translate complex systems into clear diagrams and written guides.
Excellent communication skills - comfortable explaining technical issues to both engineers and non-technical stakeholders.
A collaborative, low-ego approach: equally comfortable supporting a user with a hardware issue and leading a server migration.
Ability to thrive in a fast-moving, high-growth environment where priorities can shift quickly.

Nice To Haves

Experience across multiple cloud platforms (Azure, GCP, AWS, Google Workspace/O365).
Background working in a startup, research, or scientific/engineering environment.
Familiarity with compliance frameworks or security standards (SOC 2, NIST, etc.).
Experience with email security platforms (e.g. Barracuda, Proofpoint, Mimecast).
Familiarity with Security Awareness Training tools (e.g. NINJIO, KnowBe4, Proofpoint).

Responsibilities

Own day-to-day IT operations as a primary point of contact for user support, while continuously building and improving the underlying infrastructure.
Design and deploy automated workflows to ensure smooth employee onboarding, offboarding, and lifecycle transitions.
Manage physical and virtual server environments, ensuring high availability, consistent patching, and strong security practices.
Optimize cloud environments, manage identity and access, and maintain a strong security posture across the organization.
Maintain office and lab network infrastructure - including VPNs, firewalls, switches, and Wi-Fi - ensuring reliable, low-latency connectivity.
Build and maintain a thorough knowledge base: clear documentation and infrastructure diagrams that the whole team can rely on.
Manage hardware and software lifecycles, including inventory, procurement, and vendor relationships.
Administer and maintain our MDM environment: managing device enrollment, compliance policies, and configuration profiles across Windows and macOS.
Implement and uphold security best practices to protect mission-critical intellectual property and research data.
Proactively identify and reduce technical debt through automation and process improvement.