IT - Technician, Systems Support

Wintergreen Pacific LLC • Nellysford, VA

8h • Onsite

About The Position

Wintergreen Resort, central Virginia’s premier four-season resort, has a need for an IT Systems Technician to help implement, maintain, and support Wintergreen’s technology infrastructure. The technician will focus on help-desk administration, hardware and software deployment, phone system support, minor A/V issues and support for other computing hardware, software, and networking systems. The person hired for the Support Technician position will be provided access to, and training on, many industry-leading areas of information technologies on the job.

Requirements

• At least one year of work-related experience or study is required
• Have an outstanding attitude, a customer service focus, strong aptitude, and excellent problem solving capabilities
• Ability to work independently as well as with team members and IT consultants
• Be willing to work with a significantly broad variety of information technology resources and provide end-user support on a daily basis
• Be available after-hours for emergency on-call support
• Understanding of computer and networking hardware systems experience with maintenance and troubleshooting skills across a wide variety of devices
• Knowledge/experience combating viruses, spam, and spyware on client computers
• Basic TCP/IP Networking knowledge and familiarity with, VLANS, VPN’s, and wireless networks
• Fluency with Microsoft Windows, Office365, Azure and software support and troubleshooting, with an adept ability to learn new software quickly
• Solid written and verbal communication skills
• This position will require onsite support and availability to be provided during some holidays, evenings and weekends for special events, and each weekend of the snow sports season.

Responsibilities

• Provide support across all IT infrastructure components as able - others will be delegated to advanced support resources.
• Provide support and issue escalation for Ski Ticketing system
• Assist with various projects as required, to include investigation of hardware and software components as needed.
• Participate in implementation, maintenance, and support of Wintergreen’s IT infrastructure and supporting software and security utilities under the direction of the IT Manager and VP of IT.
• Provide on-site support on weekends during snow sports season and as required for special events and projects
• Respond to support requests and alerts from monitoring systems and keep help desk tickets updated with latest information.
• Assist with cabling projects
• Assist with guest connectivity issues
• Keep IT storeroom and related areas clean and organized
• Strictly follow all PCI requirements and help ensure they are followed in all areas of the organization
• Assist with phone system / voicemail issues as well as lodging unit phone and internet issues
• Assist with A/V issues

Benefits

• Wintergreen Resort is a place for mountain lovers, adventure seekers and outdoor explorers. A place to chase new experiences, marvel at the unexpected, and build new relationships that will keep you coming back for more. We work to play! We work in a fun-filled, beautiful resort setting and have a competitive compensation with a comprehensive benefit portfolio for full-time year-round associates: (Medical, Dental, Vision, Life, Short and Long Term Disability Insurances as well as Paid Time Off and a 401K plan). Our unique Recreational Benefit Package offers associates free and/or discounted resort activities, services and products.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed