IT Systems Technician

SeaWorld•San Diego, CA

1d•$27

About The Position

At SeaWorld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team! What you get to do Perform service transition tasks according to ITIL methodology processes (Asset management, change management, knowledge management-SOP management) Perform service operation tasks according to ITIL methodology processes (Event management, incident management, problem management, request fulfillment, access management) Interact professionally with other department and outside vendors Manage single projects to ensure they are completed on time, on budget, and according to the customer’s request. Interact with corporate IT and vendors to isolate and repair software and remote troubles calls Assist users with laptop set up and testing Assist with repair parts and receiving process Maintain PCI Compliance Other duties as assigned What it takes to succeed High school diploma or equivalent Technical certifications for PC, Network, Telcom, and system support experience At least five years of experience working with PC, Telecom, System Support and/or Network experience Working knowledge of Windows, Cisco IOS, and/or Avaya Excellent written and verbal communication skills Basic math skills Ability to recognize service design (according to ITIL methodology processes) concerns and address with peers and supervisors. (Service levels, availability management, information/physical security management) Ability to lift 75 pounds Ability to push/pull 150 pounds Ability to bend, lift, push and climb ladders repetitively Have a valid state driver’s license and be able to obtain a company driver’s license Ability to work varying shifts or hours based on park hours; including evenings, weekends and holidays 1 year guest service experience preferred Compensation: 27.00 per hour The perks of the position: Paid Time Off Complimentary Park Tickets and Passes Park Discounts on Food and Merchandise Medical, Dental, and Vision Insurance 401K Retirement plan Voluntary Insurance Life Insurance Disability Benefits Tuition Reimbursement Dependent and Health Care Flexible Spending Accounts Employee Assistance Program Legal Assistance Plan EEO Employer: SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS. United Parks & Resorts is a world-renowned leader in the themed-park and entertainment industry. Our success is built on a passion for caring for animals and a dedication to delivering positive, memorable experiences to people from around the world. We’re also committed to helping ambitious people achieve their professional best. We’re always seeking exceptionally skilled and knowledgeable individuals for a variety of roles throughout our organization.

Requirements

High school diploma or equivalent
Technical certifications for PC, Network, Telcom, and system support experience
At least five years of experience working with PC, Telecom, System Support and/or Network experience
Working knowledge of Windows, Cisco IOS, and/or Avaya
Excellent written and verbal communication skills
Basic math skills
Ability to recognize service design (according to ITIL methodology processes) concerns and address with peers and supervisors. (Service levels, availability management, information/physical security management)
Ability to lift 75 pounds
Ability to push/pull 150 pounds
Ability to bend, lift, push and climb ladders repetitively
Have a valid state driver’s license and be able to obtain a company driver’s license
Ability to work varying shifts or hours based on park hours; including evenings, weekends and holidays

Nice To Haves

1 year guest service experience preferred

Responsibilities

Perform service transition tasks according to ITIL methodology processes (Asset management, change management, knowledge management-SOP management)
Perform service operation tasks according to ITIL methodology processes (Event management, incident management, problem management, request fulfillment, access management)
Interact professionally with other department and outside vendors
Manage single projects to ensure they are completed on time, on budget, and according to the customer’s request.
Interact with corporate IT and vendors to isolate and repair software and remote troubles calls
Assist users with laptop set up and testing
Assist with repair parts and receiving process
Maintain PCI Compliance
Other duties as assigned