IT Telecomm Engineer

Carle Health•Urbana, IL

1d•$37 - $63

About The Position

The IT Telecomm engineer works with telecommunications equipment and services to solve problems, assess situations and apply solutions including: Cisco UCCX call flow design and scripting, support of Cisco Finesse, contact center report creation and management, setup of contact center display boards, and installation of patches and system upgrades for Cisco Unified Communications products. Will be responsible for project management, cost estimation, & implementation planning. Coordinates vendor support and works with telco providers to order and support SIP trunks and other voice circuits. Provides support to Telecom Technicians and to business owners in maintaining the Carle phone service standards. Creates detailed, as-built documentation and support procedures. Telecom Engineer will also assist with the implementation of a dial plan for the organization. Find it here. Discover the job, the career, the purpose you were meant for. At Carle Health, we're committed to fostering a workplace where every team member feels valued, respected and empowered, where passion and purpose come together to positively impact the lives of our patients and our communities. Find it all at Carle Health. Our nearly 17,000 team members and providers work together to support patient care across central and southeastern Illinois. We’ve grown to include eight, award-winning hospitals and a multispecialty provider group with more than 1,500 doctors and advanced practice providers. We’re developing the next generation of providers and healthcare professionals through Carle Illinois College of Medicine, the world’s first engineering-based medical school, and Methodist College. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet® designations, the nation’s highest honor for nursing care. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: human.resources@carle.com.

Requirements

Driver's License - Illinois Secretary of State (ILSOS)Illinois Secretary of State (ILSOS)
Bachelor's Degree: Engineering; Experience In Lieu of Education
Telecommunications

Responsibilities

Software administration, report generation, telecom analysis and recommendations.
Coordinates new software installations and changes to existing service.
Designs and maintains telephone software.
Manages Work Orders (Wos) as assigned and complete work by scheduled due dates.
Recommends alternatives to system and facility design to improve quality of products and/or procedures.
Responsible for evaluation, analysis, design, development, implementation, and maintenance of telecommunications products and systems.
Determines appropriate methodology for installing telephone service.
Determines appropriateness of equipment and circuit purchases, changes or modifications.
Identifies problems and develops specific input and output procedures.
Maintains telecommunications hardware, software and services inventory.
Performs engineering design evaluations.
Provides documentation by properly labeling wiring, blocks, panels and anything pertaining to telecommunications equipment.
Provides reports, completes requests for new service.