ITAM Warehouse Technician

EOS•Pflugerville, TX

9d•$22 - $22•Onsite

About The Position

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. As a Logistics Asset Technician, you will play a critical role in managing inbound and outbound hardware operations, including processing returns and new inventory, as well as fulfilling hardware requests. You will ensure accurate picking, packing, and labelling of high-value IT assets, maintaining exceptional attention to detail. In this role, you will collaborate with cross functional teams to ensure efficient workflow and timely order fulfilment.

Requirements

Experience working in logistics and warehousing
Proficiency in G-Suite (Google Sheets/Docs)
Familiarity with inventory management tools
Excellent communication skills, both verbal and written
Effective Time management skills
Strong organizational skills and attention to detail
Team oriented
Exceptional professionalism and customer service skills

Nice To Haves

2+ years in a warehouse environment
Previous experience in Warehouse, Retail, Customer Service, Manufacturing
Forklift Qualifications preferable

Responsibilities

Accurately pick, pack, label, and ship high-value IT assets, ensuring secure and timely deliveries.
Systematically process hardware and accessory requests through the client's ticketing system.
Process returned hardware from active and off-boarded employees, categorizing assets into One Week Hold or Indefinite Legal Hold and grading assets for re-use.
Conduct systematic updates in the inventory system to track movements for hardware being deployed and returned.
Receive, inspect, and process new hardware inventory into the inventory system.
Conduct monthly inventory counts, ensuring all items are logged into the system and stored in designated areas.
Address client escalations and resolve issues promptly.
Develop, update, and maintain Standard Operating Procedures (SOPs) for operational processes.
Conduct periodic cycle time studies in conjunction with leading process improvement projects centred around 5S and Value Stream Mapping (VSM).
Support ad hoc projects assigned by management based on client needs.