Item Processing Specialist

HomeTrust Bank • Asheville, NC

5d

About The Position

The Item Processing Specialist will be responsible for day-to-day operations in
Item Processing. Duties within the department include RIM (Review & Manual
Returns), check adjustments, FED adjustments, collections, Subpoena processing &
research, daily balancing of in clearings, processing of return deposit items,
bank by mail, third-party depository posting, and general support for bank
branch offices.

Requirements

• High school diploma or equivalent required.
• 5+ years’ experience in a financial institution required, preferably in a back-office operations or card services area.
• Basic knowledge of accounting, balancing principals, and bank operations.
• Demonstrated technology skills, including intermediate proficiency with Microsoft Office Suite.
• Initiative and accuracy required, as well as an understanding of regulatory requirements and risk operations to minimize/eliminate potential loss.
• Detail-oriented and organizational skills.
• Time management skills, ability to multi-task.

Nice To Haves

• Bachelor’s degree in relevant field.

Responsibilities

• Subject matter expert for Item Processing.
• Processes NSF’s and non-post items, chargeback items, large dollar item verification, address changes, dormant account release requests, and stop payments in a timely manner.
• Process legal matters such as: Tax Levies, Garnishments, Freezes, Subpoenas, and Summons.
• Prepare adjustment such as encoding errors, duplicate presentments, and fraudulent items.
• Process collection items, verification of deposit and return mail processing.
• Performs document administration and management tasks to file, safe keep, image, and audit documents.
• Prepares appropriate customer correspondence and notices.
• Takes ownership of problem resolution on deposit products and services, identifying the issue, resolving, and following up with customer to ensure satisfaction.
• Assists with reviewing, processing, and performing daily operational duties including workflows.
• Develops and maintains an in-depth knowledge of bank products, services, department procedures and policies, and regulations to ensure accurate handling of inquiries.
• Cross-trains to perform other functions and duties assigned in Deposit Operations.
• Maintains confidentiality and security of sensitive information.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED