Junior Amazon Connect Engineer

Miratech • Yakima, WA

22h • Remote

About The Position

We are looking for a Junior Cloud & GenAI Engineer – Amazon Connect Digital to join our Consumer Experience – Digital Channels team. This is an entry-level, hands-on engineering role focused on supporting cloud-native digital contact center solutions and Generative AI–driven customer experiences across chat, chatbot, SMS, email, and WhatsApp channels. The role offers an excellent opportunity for early-career engineers to build strong foundations in AWS Cloud, Amazon Connect Digital, and GenAI technologies, while working closely with senior architects and delivery teams on real-world enterprise CX solutions.

Requirements

• 1+ year of experience in software engineering, cloud, or AI-related roles.
• Bachelor’s degree in computer science, Engineering, IT, Computer Applications, or a related field.
• Basic understanding of AWS Cloud fundamentals.
• Foundational knowledge of Generative AI, LLM concepts, and prompt engineering.
• Programming experience in Python, JavaScript, or TypeScript.
• Understanding of REST APIs, JSON, and basic web integrations.
• Strong analytical and problem-solving skills.
• Good written and verbal communication skills.
• Strong learning mindset and eagerness to grow in cloud, contact center, and AI technologies.

Responsibilities

• Assist in configuring and supporting Amazon Connect Digital chat, routing, self-service flows, and omni-channel customer journeys.
• Support development and enhancement of chatbots, conversational workflows, and digital CX solutions across chat, SMS, email, and WhatsApp.
• Work with AWS cloud services (Lambda, API Gateway, DynamoDB, S3, CloudWatch, EventBridge) to build and support backend services and integrations.
• Assist in developing Generative AI features using Amazon Bedrock, SageMaker, AgentCore, Strands, and OpenAI APIs under senior guidance.
• Support prompt engineering, RAG workflows, AI orchestration, and conversational design for customer and agent-facing use cases.
• Help integrate digital platforms with CRM systems, analytics pipelines, dashboards, and reporting tools.
• Participate in testing, troubleshooting, documentation, CI/CD support, and production releases, following engineering and quality standards.

Benefits

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level