Junior Implementation Manager - USA

Inforcer • Cerritos, CA

9h • Hybrid

About The Position

We are seeking a partner focused, organised and dynamic junior Implementation Manager to join our growing team. This person will support the onboarding of new MSP partners, organise webinars and classroom training sessions and maintain valuable documentation. The ideal candidate will have a strong background in managing project timelines, and ensuring high levels of client satisfaction. Technical expertise—particularly within the Microsoft stack—is preferred but not required. Key responsibilities include, managing multiple implementations, hosting client webinars, & supporting group training sessions. The successful candidate will be a proactive communicator, detail-oriented, and keen to develop their skills and experience in technology implemetation. If this sounds like you, we’d love to hear from you!

Requirements

• Some experience as an Implementation Manager or project management would be advantageous
• Strong project management and client communication skills
• Previous experience in general administration is essential
• High levels of organisation. Able to organise and plan busy implementation schedules
• Proactive approach to problem-solving and continuous improvement
• Strong ability to maintain technical documentation and process
• Ability to thrive in a fast-paced, collaborative environment
• Self-starter with the ability to make an impact quickly and drive self-accountability
• Ability to meet deadlines, and maintain high attention to detail

Nice To Haves

• Experience contributing to video and educational content would be valuable

Responsibilities

• Plan, book and co-host client facing webinars to increase their knowledge of the inforcer platform as well as ad hoc topics.
• Organise, plan and support client facing classroom training sessions and assist the implementation team with delivery of sessions
• Support the delivery of multiple implementation sessions, managing the project and client communications.
• Proactively updating & creating documentation, creating video content for internal training as well as customer facing; this includes staying up to date with latest feature updates to the inforcer platform.
• Apply technical knowledge to troubleshoot issues and provide solutions during the implementation process. Expanding Microsoft knowledge, and completing SC-900.
• Work closely with clients to understand their needs and ensure that our solution meets their expectations and business requirements.
• Ensure client satisfaction throughout the implementation process and upon its completion
• Help drive improvements to onboarding processes and the overall client experience.

Benefits

• Competitive annual leave allowance
• Flexible working hours and hybrid/remote working options to support a healthy work-life balance
• We celebrate our team, our milestones, and our new businesses with social events every month
• We encourage a growth mindset through proactive development opportunities. Such as continuous learning opportunities, professional training programs, and career advancement paths
• A supportive and inclusive workplace that values diversity and encourages collaboration and innovation
• Programs to recognise and reward employees for their contributions and achievements

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed