JUNIOR IT OPERATIONS AND COMPLIANCE ANALYST

PCI Group Inc•Pineville, NC

7h•Onsite

About The Position

The Junior IT Operations and Compliance Analyst supports compliance and audit readiness documentation while also assisting with day-to-day IT operations, hands-on technical projects, and security execution. This is an entry-level, high-growth role for someone who is organized, energetic, and comfortable learning quickly in a production environment.

Requirements

0-1 years of experience (internships, co-ops, or part-time IT roles count)
Strong communicator with a service-oriented mindset
High attention to detail with the ability to follow checklists, maintain clean documentation, and close the loop on tasks
Critical thinker and problem solver who takes initiative and learns fast
Comfortable with hands-on hardware work in an onsite environment

Nice To Haves

Exposure to regulated environments or audits (SOC 1/2, PCI DSS, HIPAA, HITRUST, NIST) is helpful but not required
Familiarity with ticketing systems and documentation and evidence workflows
Basic understanding of access controls, patching, vulnerability management, logging, backups, and segmentation

Responsibilities

Support compliance and audit readiness by collecting and organizing evidence, maintaining documentation, and supporting recurring control activities
Use approved AI-assisted tools to help draft and organize audit and documentation responses, with human review for accuracy and confidentiality
Assist with audit workflow support, including tracking evidence requests and ensuring artifacts are complete and labeled consistently
Maintain an organized evidence library (screenshots, exports, logs, access review support) and ensure materials are audit-ready for review
Support security execution by tracking vulnerability remediation work to closure and capturing validation evidence once fixes are completed
Assist the security and infrastructure teams with documentation, validation, and follow-through for security-related operational tasks
Work ServiceDesk tickets across common IT support areas including Microsoft 365 and Teams support, account access and MFA help, workstation setup and imaging, software installs, printers, conference rooms, and basic network troubleshooting
Support technical projects with the infrastructure and security teams (deployment tasks, documentation, validation, and follow-through)
Perform hands-on onsite work: staging equipment, hardware swaps, running and terminating cabling, and assisting in server room and facility-related technical tasks
Train to safely operate a scissor lift for cabling and elevated work areas
Participate in the after-hours support rotation and assist with planned maintenance as needed