Junior Player Development Representative

Callaway Golf•Carlsbad, CA

About The Position

This position will enthusiastically represent the Callaway and Odyssey brands and line of product to competitive Junior golfers across the country. Will require the ability to build processes, tools, communications and implementation plans to successfully execute this program.

Requirements

Able to build long-standing relationships and enthusiastic brand loyalty
Excellent customer service skills, including ability to handle difficult customers, and build and maintain customer relationships
Thorough knowledge (technical and functional) of Callaway fitting tools, as well as Callaway Golf custom club fitting methods, and impact on playability of customization or alteration requests
Strong understanding of Callaway Golf club fitting protocol
Thorough knowledge of Microsoft programs.
Excellent communication skills – both verbally and written and be able to relate to all level of employees and customers.
Able to successfully engage in social media strategies on a daily basis
Able to prioritize workload, multi-task and meet assigned deadlines in a fast-paced environment
Club building knowledge required
Able to solve problems and think creatively to suggest solutions to issues related to marketing concepts
Able to learn order entry / tracking systems (SAP knowledge preferred)
Demonstrated ability to work independently and meet deadlines
Must be detail oriented and able to manage detailed project plans with accuracy
Must be able to read and interpret instructions, policies, procedures, program information, etc.
Understanding of business strategy and departmental objectives required
Must be a skilled golfer with a 5 handicap or less; knowledge of golf industry and competitive golf highly preferred
Strong knowledge of golf equipment, both Callaway and competitors
Must have a valid driver’s license
Bachelor's Degree or equivalent work experience required
Minimum of 3 years related experience and/or training in marketing, communications, project management or social media, or equivalent combination of education and experience

Nice To Haves

Previous experience in either a retail or golf operation including interaction with customers preferred
Extensive experience in/with a highly competitive Junior golf program required (College golf team or coaching a plus)

Responsibilities

Introduce, promote and sell the Callaway and Odyssey product lines to Junior golfers
Conducts and/or host VIP Performance Evaluation at HQ Performance Center or Ely Callaway Performance Center
Determine and provide demo requirements, identify optimum distribution strategy, size/prepare product forecasts and interface with Junior golfers
Execute new product launches for Junior golfers
Responsible for order fulfillment and/or partnering with the appropriate party to deliver what is needed
Manage inquiries and solve problems, such as club tracking, shipment tracking, and delivery issues on routine basis
Keep up to date on club, shaft and ball specs
Oversee repairs and reworks requests and make sure they are completed in a timely manner.
Manage club returns
Develop processes and tools to improve efficiencies of assigned program
Ensure all deliverables and commitments are met
Support social media strategy
Track department budget as assigned
Fulfills requests for various events as required
Other duties may be assigned