Junior Systems Administrator

Raventek Solution Partners LLC

3d•Onsite

About The Position

The Junior Systems Administrator provides systems administration and technical support for IT systems supporting AFSOC PED operations. This role assists with system maintenance, troubleshooting, and operational support to ensure the availability and reliability of infrastructure supporting 24/7/365 mission operations across all PED sites. This position operates on a Panama Schedule. The performance of this position is key to RavenTek's performance on the contract, and therefore RavenTek's mission to support the customer.

Requirements

Software/Hardware Troubleshooting.
Microsoft Windows Client.
Microsoft Office.
Network Infrastructure Cabling (Fiber/Copper).
Minimum of 2 years of experience is required.
8570 Security+
Top Secret/SCI

Responsibilities

Provide first-tier technical support to end-users for PC, server, mainframe applications, and hardware.
Coordinate with network services, software systems engineering, and applications development teams to restore service and identify and correct core problems.
Simulate and reproduce user-reported problems to diagnose operating issues, system errors, and application failures.
Recommend system improvements or configuration changes to reduce user issues.
Assist with CERP cycle rollouts to include hardware installation and setup.
Escalate complex technical issues to intermediate or senior level support personnel when necessary.
Enter actual time worked, once complete, at the end of the day, or no later than 10:00 a.m. the following workday, and submit timesheets at the end of each pay period.
Submit MSRs on a regular basis, as determined by manager.
Monitor RavenTek email on a regular basis, at least 3 times per week, and respond accordingly.
Complete required compliance training as assigned.
Other duties as assigned.