Junior Systems Administrator

goodr•Los Angeles, CA

1d•$57,000 - $67,000•Hybrid

About The Position

Do you love IT with the fire of a thousand suns? Do you cheekily tell people that your favorite place to travel to is “the internet”? Can you describe information technology like it’s the back of your hand? If you’re vigorously nodding your head YES, then keep reading because we are looking for someone like you to support all of our IT-related needs. As our Junior Systems Administrator, you’ll bring your expertise and love of tech to wrangle IT requests, manage hardware projects, and troubleshoot the infrastructure that keeps us moving. You’ll be the frontline of our tech support while helping us build a more robust, reliable environment. Sounds heavenly, doesn’t it?

Requirements

1+ years of providing IT support experience or an AA/Technical Certificate in lieu of experience
Technical knowledge of at least one major Operating System: MacOS, Windows, or Linux
Proven experience in Help Desk support and customer service
Technical knowledge of basic networking fundamentals is a MUST
Strong ability to troubleshoot and grasp complex technical concepts
Proficiency in Google Workspace, Slack, M365, and Active Directory administration
Ability to provide ad-hoc user training to help the team master internal tools and software
Solid organizational skills with the ability to prioritize and coordinate workflows across departments
Dependable with the initiative to work collaboratively and with a high sense of urgency
Proactive, independent problem solver who knows how to find answers autonomously (Can you google a question?)

Nice To Haves

Experience with Mobile Device Management (MDM) tools like Jamf or Microsoft Intune is a BIG plus
Mad bonus points if you have CompTIA Network+ or CompTIA Security+ certifications
Driven by the impact of the work and a passion for building reliable systems
Bonus points for experience with Figma management, technical writing, or root cause analysis
Thrives on giving and receiving feedback to fuel personal and professional growth
Defines "fun" as achieving excellence and mastering your craft

Responsibilities

Act as the bridge between end-users and senior support
Triage incoming IT requests to ensure efficient routing and resolution
Manage user lifecycles in Active Directory, Microsoft 365, and Google Workspace, including new hire onboarding
Execute the hardware lifecycle from procurement and inventory to imaging and deployment
Install and configure office-wide software and hardware while managing licenses and upgrade schedules
Maintain technical documentation, "Self-Service" guides, and internal knowledge base articles
Monitor and troubleshoot LAN, VPN, and network connectivity to ensure uninterrupted workflows
Manage personal ticket queues with a focus on responsiveness and critical issue escalation
Identify opportunities to automate repetitive manual tasks through scripting and process improvement
This role is in the Systems team and will report directly to the Director of Systems
Perform other related duties as assigned

Benefits

A role at a company that is going to the moon
The opportunity to show up every day and have fun
The ability to learn and grow as a person
Paid vacation (we encourage you to take time off!)
Flexible work environment (want to go for a run at 11am on Wednesday, go for it!)
Paycheck... obviously.
Salary range: $57K - $67K, final offer will be made within this range based on experience
Medical, Dental, and Vision benefits
401(K) with company matching
Financial Wellness Counseling
Sunglasses. Duh.