Junior VIP Manager Germany

JobMatchingPartner • Capon Bridge, WV

13d • Onsite

About The Position

JobMatchingPartner is assisting a highly successful iGaming company with recruiting several German-speaking VIP Managers to join their growing operations in Warsaw.
The successful candidates will be responsible for managing relationships with high-value players and can earn up to 12 000zł per month + uncapped bonus!
This role suits someone who thrives on building premium client relationships and wants a role where their performance is rewarded through an uncapped bonus structure.
The sky is the limit!

Requirements

• Native/C2 level German language skills, both written and spoken
• Fluent English language skills for internal communication
• Min 1 year experience in Sales/Customer Support, within iGaming, e-commerce, or other in similar industries
• Strong communication and relationship management skills
• Highly computer & Social Media literate
• Able to manage multiple chats simultaneously
• Ability to work in a target-driven environment
• Strong attention to detail
• Experience working with CRM systems
• Ability to analyse customer behaviour and player activity
• Interest in online casino or sportsbook operations
• Commercial mindset with an interest in player retention
• Able to work on own initiative, and as part of a team

Responsibilities

• Manage daily communication with German VIP players via chat, phone and email
• Build and maintain strong relationships with high-value players
• Resolve player issues in a timely and professional manner
• Analyse player behaviour and activity to identify opportunities for engagement
• Deliver personalised bonuses and promotions based on player activity
• Support the development and execution of VIP retention strategies
• Monitor player activity and ensure VIP players receive a high level of service
• Work towards defined retention and revenue targets
• Maintain accurate records of player communication and activity within CRM systems
• Collaborate with internal teams to improve VIP player engagement and retention

Benefits

• Uncapped KPI-based monthly bonus
• 9-hour shifts between 09:00 and 02:00 on a 7-day rota
• Office-based in Warsaw with complimentary breakfast, fruit and snacks
• Relocation package including two weeks of accommodation and travel coverage
• Comprehensive medical & dental insurance
• Assistance with work documentation
• 20 days vacation leave / 26 days if you have 10+ years of work experience in the EU
• Birthday gift cards and a Multisport card
• Team-building events and gift packages for life milestones

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed