Key Account Manager II
About The Position
To facilitate the interaction between operations and sales to ensure client needs are met 100% of the time. To provide client services and sales support for identified accounts or specific salesperson, as assigned. Create and support the development of new business opportunities from those same clients. Always exceed our customers’ expectations. Essential Duties and Responsibilities Sales & Client Support As the Subject matter expert (SME) have advanced knowledge to support end to end client needs Oversee client inquiries via phone, email or other means. Tracking acknowledgement and response quality to key clients Exception handling and internal escalations as needed Respond to or delegating non-sales client inquiries (outside of general tracking, quotes). Identify resource efficiencies (i.e., client email groups/distribution groups and compiling relevant marketing assets for BD efforts) Track key account news (i.e., alerts) to identify engagement and/or growth opportunities Work across departments to generate metrics and reports for key accounts as needed Identify potential opportunities and work with the sales team Provide support to sales team and/or Account Management team as needed. Pricing & Operations Support Collaborate and handle, with the Operation team, to deliver transportation solutions to our clients Assist in preparing RFPs, RFQs, RFIs, and client presentations Prepare and follow up on quotes for key clients to secure the opportunity Conduct project-based tasks such as research and data assembly through interdepartmental collaboration Support the development of SOPs for key clients Recommend and implement process improvements to drive profitability and efficiency Assist in shipment origination or warehouse fulfillment, as needed Continually look to implement better processes, procedures and/or automation Other duties as assigned
Requirements
- Bachelor’s degree or equivalent required
- 4+ years' experience in logistics and/or freight forwarding operations and account management, Or equivalent education and experience
- 2+ years of freight quoting, pricing
- Customer service experience
- Advanced skills with Microsoft Office products (excel, word, outlook, ppt)
- Experience: international airfreight, charter coordination, partial charters, time critical, expedited shipments, customs coordination, and custom solutions for cargo that does not fit a standard process.
- Experience: supporting a large, fast moving global account where speed, visibility, and execution matter.
- Comfortable working with pricing, operations, and account teams to build workable solutions quickly and support bid activity in Coupa or similar systems.
- Problem-solving solutions
- Ability to work in a time-sensitive environment
- Desire and drive to learn and grow
- Highly motivated team player with an outgoing and positive work attitude
- Well organized, able to plan and effectively set priorities for implementation
- Ability to be flexible as priorities shift
- Demonstrated ability to work in a client centric environment
- Ability to relate to and successfully interact across a variety of settings and work well with a broad and diverse workforce throughout the organization
- Outstanding communication skills - Excellent verbal and written with an emphasis on listening
- Understanding and responsive to situations that require a sense of urgency
- Consistent in follow-up and follow-through
- Credible with a high level of personal integrity
- Adaptive to ICAT’s core values
Nice To Haves
- Experience with data center freight, white glove, high value cargo, or hyperscaler support would all be strong pluses.
Responsibilities
- Oversee client inquiries via phone, email or other means.
- Tracking acknowledgement and response quality to key clients
- Exception handling and internal escalations as needed
- Respond to or delegating non-sales client inquiries (outside of general tracking, quotes).
- Identify resource efficiencies (i.e., client email groups/distribution groups and compiling relevant marketing assets for BD efforts)
- Track key account news (i.e., alerts) to identify engagement and/or growth opportunities
- Work across departments to generate metrics and reports for key accounts as needed
- Identify potential opportunities and work with the sales team
- Provide support to sales team and/or Account Management team as needed.
- Collaborate and handle, with the Operation team, to deliver transportation solutions to our clients
- Assist in preparing RFPs, RFQs, RFIs, and client presentations
- Prepare and follow up on quotes for key clients to secure the opportunity
- Conduct project-based tasks such as research and data assembly through interdepartmental collaboration
- Support the development of SOPs for key clients
- Recommend and implement process improvements to drive profitability and efficiency
- Assist in shipment origination or warehouse fulfillment, as needed
- Continually look to implement better processes, procedures and/or automation
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
