Key Account Rep

Lennox International • Tallassee, AL

7d • $48,000 - $63,000

About The Position

Under general supervision, the Key Account Rep is responsible for the timely and accurate processing of customer quotes, orders, and dispute resolution. Working in a collaborative team environment, this role supports a shared portfolio of customer accounts and ensures a seamless customer experience through efficient communication and service delivery.

Requirements

• Bachelor’s degree or an equivalent combination of education and experience.
• Minimum 2 year of related experience.
• Proficiency in Microsoft Office and Customer Relationship Management (CRM) software.
• Excellent customer service skills, including effective listening and communication.
• Ability to handle difficult or emotional customer situations with professionalism.
• Strong problem-solving and time-management skills.
• Ability to adapt to changing priorities and competing demands.
• Ability to read and interpret mechanical drawings and specifications

Nice To Haves

• Experience in the HVAC or manufacturing industry
• Experience supporting multi-site or large project accounts.
• Hands-on experience with CAD software

Responsibilities

• Primary point of contact for customers, addressing inquiries, processing orders, and providing detailed product information.
• Reviewing mechanical drawings and specifications provided by customers to determine product needs.
• Managing and tracking customer requests from initial inquiry through production and delivery, ensuring accuracy and timely fulfillment.
• Processing order modifications, cancellations, and returns accurately and efficiently.
• Managing ongoing quote follow-ups by regularly updating reports, tracking status changes in customer databases and coordinating with third-party vendors.
• Collaborating with internal departments such as customer service, logistics, and finance to streamline processes and enhance customer experience.
• Maintaining customer records in customer database for accurate tracking and reporting.
• Collaborate closely with internal departments to ensure operational alignment and customer satisfaction.
• Maintain accurate account data and interactions within CRM tools.

Benefits

• tuition reimbursement
• medical, dental, and vision insurance
• prescription drug coverage
• 401(k) retirement plan
• short-term disability insurance
• 8 weeks paid birthing leave
• 2 weeks paid bonding leave
• life and long-term disability insurance
• 12 days paid time off
• 2 paid well-being days
• 1 paid volunteer day
• 12 paid holidays
• 3 floating holidays per year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees