Americas - Key Account Service Representative

Clarks•Needham, MA

23d

About The Position

Account management for our Key Account, Catalog, Ecommerce, and regional customers. Partner with our customers to maximize Clark's shipments. Manage supply and demand issues and work with all facets of the organization to ensure on-time, in-full delivery of goods to customers.

Requirements

High School Diploma: bachelor's degree preferred
Strong customer service skills
Excellent communication skills
Ability to analyze data
2-4 years of Account Management Experience
Customer Service Experience
Reporting – creating and running reports, understanding of selling and forecasts
Prioritize workload – strong organizational skills
Ability to utilize multiple applications
Excel Proficient

Responsibilities

Maintain an accurate order pool and manage customer expectations accordingly.
Analyze shipment schedules, bulk order management, performance, and supply and demand to maximize Clark’s shipping potential.
Collaborate with Demand Fulfillment to ensure fill rates are met and goods are delivered on time and in full to customers.
Communicate with customers regarding purchase order updates, price variances, shipping status, and all other order-related information.
Provide updates on product availability and status, and request extensions on purchase orders when necessary.
Document order changes and communicate any variances from the original purchase order agreement.
Coordinate with Customer Operations on customer requirements and maintain applicable value-added services information.
Update, validate, and audit Customer Table/Master information.
Manage purchase order fill rates, shipping information, shipping methods, department numbers, etc., to minimize chargeback exposure
Demonstrate knowledge of all EDI transactions and the appropriate procedures for processing.
Coordinate direct shipments with the inventory management team. For all direct ship/factory orders, order labels through third-party websites.
Enter customer data into special label applications, order labels from external sources, provide UPC codes upon request, and access customer websites when necessary.
Own and distribute customer-facing reporting activities, including existing reports on order availability, pricing, and product information, as well as creating new ad hoc reports as needed.
Maintain proficiency in all reporting tools currently utilized by the business.