Key Holder
About The Position
As a Key Holder at Topdrawer, you are a frontline leader who helps bring our brand to life through exceptional customer experiences, deep product knowledge, and day-to-day store support. You lead by example, take ownership of opening and closing responsibilities, and support the team in creating a thoughtful, inspiring environment. Whether sharing the story behind a fountain pen or helping a customer discover a new creative ritual, you serve as a trusted guide and ambassador of quiet design. This role is ideal for someone passionate about creativity, service, and growing into a future leadership position.
Requirements
- A thoughtful, hands-on leader with 2+ years of retail or key holder experience
- Passionate about creativity, sustainability, and intentional living
- Detail-oriented and operationally strong, with a deep appreciation for beautiful, functional tools
- Warm, dependable, and energized by building lasting customer relationships
- Curious and committed to continuous learning and improvement
- Experienced or eager to grow in visual merchandising and product storytelling
Responsibilities
- Deliver a welcoming, educational, and personalized customer experience
- Model Topdrawer’s values in every interaction, from storytelling to service follow-up
- Support the store team in building lasting relationships with customers and local partners
- Lead by example on the sales floor and during peak periods
- Assist in onboarding, coaching, and mentoring new team members
- Help maintain a positive, inclusive, and collaborative team environment
- Perform opening and closing procedures with a high level of responsibility
- Assist with inventory receiving, restocking, and visual merchandising
- Uphold visual standards that highlight Topdrawer’s curated and elegant assortment
- Contribute to achieving daily sales, conversion, and average order value goals
- Support monitoring of store performance and share opportunities for improvement
- Maintain store standards in cleanliness, presentation, and customer care
- Stay up to date on product knowledge, new arrivals, and promotions
Benefits
- Generous Employee Discount
- Flexible Spending Accounts (FSA) for Health and Dependent Care
- 401(k) Retirement Plan (IRA) with Company Matching
- Commuter Benefits
- Monthly Sales Commission Opportunities
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
No Education Listed
