Key Holder

Itoya Topdrawer Corporation • Berkeley, CA

12d

About The Position

AS A KEY HOLDER AT TOPDRAWER, YOU ARE A FRONTLINE LEADER WHO HELPS BRING OUR BRAND TO LIFE THROUGH EXCEPTIONAL CUSTOMER EXPERIENCE, PRODUCT KNOWLEDGE, AND DAY-TO-DAY STORE SUPPORT. YOU LEAD BY EXAMPLE, TAKE OWNERSHIP OF OPENING AND CLOSING THE STORE, AND SUPPORT THE TEAM IN CREATING A THOUGHTFUL, INSPIRING ENVIRONMENT. WHETHER YOU'RE SHARING THE STORY BEHIND A FOUNTAIN PEN OR HELPING A CUSTOMER DISCOVER THEIR NEXT CREATIVE RITUAL, YOU SERVE AS A TRUSTED GUIDE AND AMBASSADOR OF QUIET DESIGN. THIS IS AN IDEAL ROLE FOR SOMEONE PASSIONATE ABOUT CREATIVITY, SERVICE, AND GROWING INTO A FUTURE LEADERSHIP ROLE.

Requirements

• A thoughtful, hands-on leader with 2+ years of retail management experience
• Passionate about sustainability, creativity, and intentional living
• Detail-oriented and operationally strong, with a deep appreciation for beautiful, functional tools
• Warm, dependable, and energized by building lasting customer relationships
• Naturally curious and committed to continuous learning and improvement
• Experienced or interested in visual merchandising and product storytelling

Responsibilities

• DELIVER A WELCOMING, EDUCATIONAL, AND PERSONALIZED CUSTOMER EXPERIENCE
• MODEL TOPDRAWER’S VALUES IN EVERY INTERACTION, FROM STORYTELLING TO SERVICE FOLLOW-UP
• SUPPORT THE STORE TEAM IN BUILDING LASTING RELATIONSHIPS WITH CUSTOMERS AND LOCAL PARTNERS
• LEAD BY EXAMPLE ON THE SALES FLOOR AND DURING PEAK PERIODS
• ASSIST IN ONBOARDING AND MENTORING NEW TEAM MEMBERS
• MAINTAIN A POSITIVE, INCLUSIVE, AND COLLABORATIVE TEAM ENVIRONMENT
• PERFORM OPENING AND CLOSING PROCEDURES WITH A HIGH LEVEL OF RESPONSIBILITY
• ASSIST WITH INVENTORY RECEIVING, RESTOCKING, AND VISUAL MERCHANDISING
• UPHOLD VISUAL STANDARDS THAT REFLECT TOPDRAWER'S CURATED AND ELEGANT ASSORTMENT
• CONTRIBUTE TO ACHIEVING DAILY SALES, CONVERSION RATE GOALS, AND AOV GOALS
• SUPPORT IN MONITORING STORE PERFORMANCE AND IDENTIFYING WAYS TO IMPROVE
• HELP MAINTAIN STORE STANDARDS IN CLEANLINESS, PRESENTATION, AND CUSTOMER CARE
• STAY INFORMED ON PRODUCT KNOWLEDGE AND PROMOTIONS

Benefits

• Generous Employee Discount
• Flexible Spending Accounts (FSA) for Health and Dependent Care
• 401(k) Retirement Plan (IRA) with Company Matching
• Commuter Benefits
• Monthly Sales Commission Opportunities

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed