L2 Production Support Engineer with RPA Tools

Startekk Inc • Plano, TX

3d

About The Position

Seeking an experienced L2 Production Support Engineer to provide operational support for enterprise automation platforms and business-critical applications. The role focuses on ensuring system stability, incident resolution, access governance, monitoring, and continuous service improvement across RPA and application environments.

Requirements

• Strong experience in L2 Production Support
• Hands-on with RPA tools: UiPath, Blue Prism, Pega
• Experience with ServiceNow ticketing system
• Knowledge of CIEM and access management tools (Saviynt, CyberArk, Okta)
• Experience with monitoring tools like Dynatrace
• Proficiency in scripting: C#, Python, Batch
• Experience with .NET applications and troubleshooting
• Familiarity with CI/CD tools such as Jenkins and GitHub Actions
• Good understanding of virtual environments (vSphere)
• Strong analytical and problem-solving skills

Responsibilities

• Provide Level 2 support for RPA platforms such as UiPath, Blue Prism, Pega, and Agentic tools
• Manage incidents, service requests, and change requests using ServiceNow while ensuring SLA adherence
• Perform root cause analysis (RCA) and implement preventive measures to avoid recurring issues
• Monitor application and infrastructure performance using Dynatrace and other monitoring tools
• Support CIEM and access management using Saviynt, CyberArk, Okta, and BeyondTrust
• Manage and support virtualized environments using vSphere
• Troubleshoot .NET, web-based, mainframe, and enterprise applications
• Develop automation scripts using C#, Python, and Batch scripting
• Support CI/CD deployments using Jenkins and GitHub Actions
• Maintain documentation, knowledge base articles, and runbooks in Confluence and SharePoint
• Collaborate with development, infrastructure, and security teams for seamless production support

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed