Launch Project Manager II (Hybrid)

Kasasa•Austin, TX

22h•Hybrid

About The Position

The Launch Project Manager II plays a critical role in bringing Kasasa products to life, serving as the strategic connector between our clients and Kasasa’s cross-functional teams. From kickoff to launch, this role owns the full implementation journey—guiding financial institutions and internal partners through complex, multi-disciplinary workstreams to deliver high-quality, revenue-generating outcomes. As the central point of coordination, the Launch Project Manager II leads and aligns Technical Engineers, Marketing and Loans Implementation Specialists, Designers, Copywriters, and Front-End Developers to ensure work moves forward efficiently, thoughtfully, and on schedule. They balance strong client partnership with confident internal leadership, steering projects through ambiguity while embodying Kasasa’s Patch Values in every interaction. This role requires both breadth and depth: a working understanding of each discipline involved, paired with a holistic view of software implementation, marketing execution, loan product delivery, and website production. The result of this leadership is tangible—fully functioning software, best-in-class digital experiences, and Kasasa marketing that drives measurable results and long-term value for our clients. Through demonstrated performance, the Launch Project Manager II manages a full portfolio of launches and plays an active role in operationalizing products early in their lifecycle. They are also entrusted with broader initiatives as a subject matter expert—contributing to process development, training, and cross-team collaboration, and representing the Launch Project Management team in key forums as needs arise.

Requirements

Bachelor’s degree or equivalent work experience.
4+ years in project management.
Proven ability to prioritize and manage concurrent projects and clients in a deadline-driven environment.
Client-facing experience in unsupervised interaction.
Experience leading a team.
Strong problem analysis and resolution skills.
Exceptional written and verbal communication skills.
Excellent people skills.
Motivated self-starter that can succeed and get results.
Experience utilizing project management software.
Experience creating process from start to finish for new product initiatives and ongoing improvements.
Must be legally allowed to work in the U.S.

Nice To Haves

Knowledge of banking is a plus.

Responsibilities

Infuse the Patch Values into your work ethic, every day and every interaction.
Primary and direct point of contact on all issues related to onboarding new Kasasa clients.
Guide clients through the launch process of all products from kickoff to go-live.
Effectively set and manage client expectations and timelines.
Keep projects on schedule and ensure they launch within pre-defined timeframe goals.
Build an excellent rapport with clients and maintain client satisfaction throughout the process.
Escalate, inform, and resolve issues in a timely manner.
Manage and lead multi-discipline teams toward launching software, websites, and Kasasa marketing.
Coordinate workflow and priorities across various team members.
Gather all necessary materials from clients and ensure team members have them as needed.
Serve as the internal “quarterback,” ensuring all stakeholders are informed of the status and on-going needs of the project.
Overcome obstacles—internally or from client—to ensure final products are delivered on time and with best-in-class quality.
Ensure project plans, target launch dates, and pertinent information remain current in all systems.
Serve as the first line of defense for questions from the team with a demonstrated knowledge of process.
Assist with documenting and improving process for the team.
Contribute and execute innovative ideas that improve processes and efficiencies.
Other duties as assigned.