Lead Application Support Engineer (2pm-10pm CST Shift)

DTCC • Coppell, TX

9d • Hybrid

About The Position

The Information Technology group delivers secure, reliable technology solutions
that enable DTCC to be the trusted infrastructure of the global capital markets.
The team delivers high-quality information through activities that include
development of essential, building infrastructure capabilities to meet client
needs and implementing data standards and governance.

The Development family is responsible for creating, designing, deploying, and
supporting applications, programs, and software solutions. May include research,
new development, prototyping, modification, reuse, re-engineering, maintenance,
or any other activities related to software products used internally or
externally on product platforms supported by the firm. The software development
process requires in-depth subject matter expertise in existing and emerging
development methodologies, tools, and programming languages. Software Developers
work closely with business partners and / or external clients in defining
requirements and implementing solutions. The Application Support Engineering
role specializes in maintaining and providing technical support for all
applications that are beyond the development stage and are running in the daily
operations of the firm. Works closely with development teams, infrastructure
partners, and internal / external clients to escalate and resolve technical
support incidents.

Requirements

• Minimum of 6 years of related experience
• Bachelor's degree preferred or equivalent experience

Nice To Haves

• Knowledge on application support – basic programming skills, log reading and analysis
• Distributed Application troubleshooting and Support skills.
• Familiarity working with relational databases (DB2, Oracle, Snowflake)
• Monitoring and Data Tools experience (Splunk, DynaTrace, Thousand Eyes, Grafana, Selenium, HiPam IBM Zolda)
• Familiarity with Cloud Technologies (AWS services (S3, EC2, Lambda, SQS, IAM roles), Azure, OpenShift, RDS Aurora, Postgress)
• Middleware experience (Solace, Tomcat, Liberty Server, WebSphere, WebLogic, JBoss)
• Messaging Queue Systems (IBM MQ, Oracle AQ, ActiveMQ, RabbitMQ, Kafka)
• Scripting languages (Bash, Python, Ruby, Shell, Perl, JavaScript)
• Strong problem-solving skills with the ability to think creatively.
• Familiarity with Mainframe troubleshooting and support skills (COBOL, JCL, DB2, DB2 Stored Procedures, CICS, SPUFI, File aid)

Responsibilities

• Support DTCC applications by providing monitoring, application, and system support for DTCC‘s production application services client facing environments.
• Provide 24x7 support for event monitoring, incident triage and critical issue 
• Implementation of efficiencies and improvements to standard processes and procedures such as automation through scripting, programming, etc.
• Support for organizational change and execution of DTCC’s production application services
• Support disaster recovery test planning and execution - application environment review, shutdown, start, verification, troubleshooting
• Support risk and control processes into day to day responsibilities to monitor and mitigate risk; advance appropriately

Benefits

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level